AI will not save our jobs. Relevance will.

AI will not protect roles by default. Only work that delivers clear, measurable business impact stays relevant—and relevance is earned through action, not claims.

When an expert leaves

When an expert leaves, organizations often discover too late what knowledge was truly critical—and never secured beyond one person.

AI Agents Are Leading the Way, and KM Has a Critical Role to Play

Forbes’ 2026 tech trends show a clear shift in knowledge work: agentic platforms that act for us and GenAI assistants that think with us. As AI evolves, KMers play a crucial role in shaping its real impact.

Not Only Me + AI, Now Us + AI

GenAI is evolving from a personal assistant into a collaborative team partner. With OpenAI’s new Group Chats, humans and AI can think, create, and share knowledge together - signaling a new era of collective intelligence and team synergy.

The Sharpest AI talk at KMWorld 2025 (So Far)

Jeff Evernham’s KMWorld 2025 session delivered sharp, practical guidance on enterprise AI agents: focus on real business value, execute with rigor, and scale securely. In the AI era, success belongs not to those who build fast, but to those who build wisely.

Walmart leads, also in the way it approaches AI

Walmart’s KMWorld 2025 keynote highlighted a crucial truth: AI success isn’t about the technology alone, but about human-led strategy, responsible use, and maintaining the curiosity and judgment that keep organizations ahead in a rapidly widening maturity gap.

From Risks to Results: Adobe’s Practical Lessons for KMers Working with AI

LLM-based taxonomies offer huge potential, but success requires managing risks, spotting common mistakes, and using smart prompting techniques. As AI accelerates KM work, an important question remains: does it elevate KMers - or simply reduce the effort required?

When IT Meets Knowledge Management: The Six Faces of GenAI Adoption

As organizations adopt Generative AI, six distinct implementation paths emerge - each reshaping the balance between IT leadership and Knowledge Management’s role in guiding and humanizing AI.

The missing link between GenAI tools and KM impact

Generative AI is reshaping work, but its impact depends on how people create and use knowledge. This is a key moment for Knowledge Managers to lead - guiding AI adoption through education, integration, and responsible change so AI becomes not just powerful, but genuinely human-aware.

Knowledge Creation- the Symphony of KM

Knowledge creation takes many forms, from lessons learned to collaborative innovation, and relies on Knowledge Managers to orchestrate people and insights into shared understanding.

Yes - knowledge graphs are useful

Knowledge graphs are powerful for deep, complex reasoning - but most organizations get the insights they need from simpler, lighter KM and AI tools.

Using AI for Debriefing and Lessons Learned

AI strengthens debriefing and lessons learned by deepening insight, uncovering root causes, and refining practical, high-value recommendations - without replacing the human process.

Why Knowledge Management?

Starting with WHY is essential in Knowledge Management. From efficiency and innovation to onboarding, continuity, and safety, these core “whys” clarify purpose and drive meaningful organizational impact.

The Quiet Collapse of the Secretary Role - and the KM Warning

The dramatic decline of the secretary role offers a warning for Knowledge Management: as AI and self-service take over routine tasks, KM must evolve or shrink.

KM is Dead? Again? Think Twice

Despite renewed claims that “KM is dead,” the real message is a wake-up call: KM must evolve, adapt to AI, and boldly redefine its value for the future.

Knowledge Management in the Age of AI: Looking Ahead

AI will first refine how KM is done, then redefine what KM is. While short-term change is limited, the mid- and long-term shifts promise a transformative—and exciting—future.

Do we still need Knowledge Managers in the era of AI?

AI is transforming traditional Knowledge Management, shifting the KM role from execution to strategy—focusing on ecosystem design, ethics, and cross-organizational insight.

If you think only humans can create knowledge-it’s time to think again.

AI is beginning to create its own forms of knowledge - both shallow and deep - challenging the idea that only humans can do so and shifting focus to the impact, not the source.

AI is shaking the foundations of Knowledge Management

AI is reshaping Knowledge Management - reducing some traditional tasks while creating new strategic roles focused on curation, innovation, quality, and knowledge risk.

The 5 Levels of AI Implementation in Knowledge Management

Explore the five levels of AI in Knowledge Management - from enhanced tools to intelligent agents - and learn how human–AI synergy enables smarter, ethical KM.

KM AI+ Series: Smarter Strategic Decisions

Strategic decisions are complex and full of trade-offs. ROM Global’s KM AI+ Agent guides structured, context-aware thinking to help you choose wisely.

KM AI+ Series – Post #4: Change Management – Where Communication Meets Magic

Successful KM change management isn’t just communication - it’s strategic, targeted messaging that sticks. With KM AI agents, organizations can amplify and personalize change at scale.

What unique AI advantage can your organization build to lead the AGI transformation?

In a compelling session with digital transformation expert Yesha Sivan, we explored how organizations can gain a true competitive edge in the AGI era by developing unique, proprietary AI capabilities. Beyond adopting existing tools, the real opportunity lies in creating innovations only your company can deliver-supported by the right business strategy, culture, digital foundations, and leadership.

KM AI Agents Series – Post 3

KM AI Agent #3 – the Missing Points Finder – identifies gaps, compares versions, and aligns documents with best practices, transforming MoMs, SOPs, and policies into clear, purpose-driven knowledge assets.

KM AI Agents Series – Post 2: After Action Learning Facilitator

KM AI Agent #2 - the After Action Learning Facilitator - elevates debriefings by guiding users through deeper, structured reviews that uncover root causes and meaningful lessons. It transforms AARs from surface-level observations into powerful organizational learning.

KM AI Agents Series – Post #1: Capturing Tacit Knowledge – Smart, Fast, and Practical

KM AI Agent #1 helps capture the deep tacit knowledge behind expertise, guiding smart conversations with experts to surface insights that turn experience into lasting organizational value.

Collaboration Over Competition: A Smarter Way Forward

Today’s session highlighted the power of shifting from competition to collaboration. By aligning purpose, crossing boundaries, and building shared knowledge assets, we can create far more value together than alone.

KM Knowledge Bytes: The Three Faces of AI Agents Every KMer Should Know

AI agents are everywhere - but not all knowledge is created equal. As RAG tools rise and automation expands, the real opportunity for KM lies in building smart, expert-driven agents that capture insights, support decisions, and reshape how organizations work.

Patents and Creativity

Patents and creativity aren’t opposites- they shape and challenge each other. With structured tools like TRIZ, C-K, and patent landscaping, constraints become catalysts for new ideas and innovative thinking.

Rethinking Knowledge Management: Key Lessons from Dave Snowden

Dave Snowden’s lecture turns traditional Knowledge Management on its head - moving away from case studies and documentation toward abstraction, ambiguity, and fresh perspectives. His focus on informal trust networks and pairing new thinkers with seasoned experts offers a powerful path to true innovation.

Talking to AI: Three Ideas to Elevate Our Conversations

What if AI became more than a quick-answer tool? By pushing it to think differently, engaging in long-term dialogue, and questioning its assumptions, we turn AI into a true thinking partner - one that sharpens our creativity, exposes hidden biases, and deepens our decision-making.

Creative Friction: The Spark of Innovation!

Creativity thrives in contrast. In today’s session we explored how creative friction- welcoming disagreement, stretching beyond comfort zones, and balancing structure with openness- becomes a powerful catalyst for breakthrough ideas.

Guiding Principles

Guiding principles define how we work. At ROM Global, our values—business-oriented KM, agility, impact, innovation, and true partnership—serve as our compass for delivering excellence and long-term success.

Critical Thinking & Creative Thinking: A Winning Interplay

Critical and creative thinking power true knowledge creation. When combined- and supported by AI- they enhance problem-solving, spark innovation, and enable better decisions in a fast-changing world.

Knowledge Bytes series: Using AI to Upgrade Portals

AI is transforming how KM teams upgrade portals - bringing smarter search, automation, visualization, and expert-finding tools that create more intuitive and impactful intranet experiences.

Knowledge-Bytes: A New Series on Knowledge Management

Knowledge retention succeeds when we focus on the most critical knowledge and dig deep to reveal tacit expertise. With smart prioritization and reflective, guided conversations - now enhanced by ROM Global’s AI agents - we can capture what truly matters for the organization’s future.

Final Post from KMWorld2024

Becoming a “New-KMer” in the KM-AI era doesn’t require a big budget - just curiosity and action. Learn, experiment with GenAI in daily KM tasks, strengthen documentation, train your teams, and start designing AI think-agents. Small steps can create big KM-AI impact.

From Tacit to Explicit: A Deeper Dive into Expert Insights

True expert insights emerge when we go beyond structured interviews and explore beliefs, decisions, and real-world problem-solving. That’s where tacit knowledge turns into explicit gold.

Why is Applying Generative AI a critical competence for every Knowledge Manager?

Generative AI is redefining how organizations learn and create knowledge. Our course helps KMers harness this shift - mastering prompts, improving conversations, driving responsible AI adoption, and leading real organizational transformation.

Unlocking Generative AI for Real-World Management Success

Real-world GEN AI training becomes transformative when managers apply it to their toughest decisions. By guiding them through thoughtful, context-rich AI conversations, they quickly see how human judgment and AI insight together elevate decision-making and build confidence in everyday management.

The Value of Tacit Knowledge: A Balanced Perspective

Tacit knowledge is essential, but its value isn’t defined by being hidden - it’s defined by its depth and impact. By capturing, sharing, and prioritizing both tacit and explicit knowledge wisely, organizations can unlock far greater value from what their experts know.

Tacit Knowledge Definition

Defining tacit knowledge is challenging due to differing perspectives and its often-romanticized nature. By balancing clarity, accuracy, and inclusivity, we can create definitions that truly support shared understanding and modern KM practice.

Embracing the AI Revolution: Transforming Knowledge Work - TOGETHER! – Post 3: Finding Experts

GEN AI is reshaping how organizations identify “who knows what.” By improving expert discovery, offering intuitive visualizations, and enabling user-centric customization, AI makes expertise more accessible -helping knowledge workers create greater value together.

Virtual Reality and Tacit Knowledge- can they be connected?

Virtual Reality is emerging as a powerful way to unlock tacit knowledge. By enhancing sensory immersion, context understanding, and enriched learning, VR helps experts share insights and create new knowledge more effectively.

Generative AI and Tacit Knowledge - Strangers or Friends?

In this session, we explored how Generative AI intersects with tacit knowledge - revealing deep insights, challenging traditional definitions, and enabling eight practical ways to enhance value creation in modern knowledge management.

The New KnowledgeWork - Post 2: DecisionMaking

Our KMAI coalition explored how Generative AI can elevate decision-making, revealing that AI knowledge-driven agents can guide comprehensive choices with greater speed, structure, and depth - ushering in a new era of smarter, systematically managed decisions.

Unlocking the Hidden Potential: Learning from Experts

In this session, we examined why experts often struggle to articulate their knowledge and how active engagement, structured knowledge transfer, and tacit knowledge unveiling can help organizations capture and expand their expertise.

Embracing the AI Revolution: Transforming Knowledge Work - TOGETHER!

In 2023, the KM AI Coalition brought together global partners to explore how Generative AI can revolutionize decision-making, expert finding, and file work - laying the groundwork for a new era of collaborative, AI-enhanced knowledge management.

Brainstorming… a storm of brains positively clashing together

In this session, we explored how brainstorming unlocks tacit knowledge - through documenting hidden insights, using brainwriting, staying with the question, and even brainstorming alone - while Generative AI opens new possibilities for deeper, more creative idea generation.

Enhancing Knowledge Management through Lessons Learned

In our KMGN course on leveraging tacit knowledge, we explored how rebranding Lessons Learned, fostering psychological safety, deep drilling, creative thinking, and structured debriefing can transform hidden insights into real organizational value.

Communities Of Practice: Unleashing Tacit Knowledge for Business Value

In our KMGN session, Stan Garfield highlighted how Communities of Practice spark deeper questions, surface hidden tacit knowledge, and transform it into real business value through diverse participation, meaningful discussions, storytelling, and structured documentation.

Innovational Tacit Knowledge Capturing

Goffman’s Symbolic Interaction principles offer a powerful lens for revealing tacit knowledge. By exploring how people define situations, present themselves, take roles, and manage impressions, we can uncover deep insights hidden beneath everyday interactions.

Unlocking the Power of Tacit Knowledge in Interviews

In our KMGN session led by Dan Asher, we explored how the art of interviewing - asking the right questions and building genuine rapport—unlocks deep tacit knowledge and enhances real value creation in Knowledge Management.

Exploring the Frontier of Knowledge Management with GPTs: A Global Roundtable Insight

In today’s KMGN roundtable, global experts explored how GPTs are transforming knowledge work- enhancing insight, guiding decisions, and reshaping KM, while highlighting the need for careful, responsible adoption.

Mentoring as an opportunity for tacit knowledge value creation

In our KMGN mentoring session, we explored how trust, reflection, dialogue, and thoughtful guidance help mentors and mentees surface and strengthen tacit knowledge, turning each interaction into real organizational value.

ISO30401 future version– Updating the Principles (Section 0.3) - Part A

In our latest ISO30401 update meeting, we explored a more open, community-driven approach to shaping the next KM standard - drafting new principles on value and focus, and setting the stage for further refinements in January.

Digital Transformation: Praise or Daze?

In our KMGN roundtable, we unpacked the real meaning of digital transformation - beyond buzzwords - highlighting the role of KM, continual learning, human expertise, responsible AI, and the powerful boost Generative AI brings to meaningful, lasting change.

Enhancing the Effectiveness of Co-creation

Despite humanity’s long history of collaboration, co-creation often struggles today due to communication gaps, trust barriers, and fragmented processes. By strengthening activities, processes, people, projects, and culture, we can unlock more meaningful and impactful co-creation.

Decision-Making in the New Era of Collaboration

In today’s complex collaborative landscape, decision-making is harder than ever. By embracing co-opetition, aligning around shared purpose, and using technology for transparency, teams can navigate diverse agendas and reach stronger, more trusted decisions.

Harnessing the Power of Co-Creation: A Case for Design-Thinking Based Hackathons

Hackathons have become dynamic hubs of co-creation, and when paired with a simple, focused design-thinking approach - Inspiration, Ideation, and Implementation - they unlock collective wisdom, accelerate innovation, and elevate collaborative impact.

Enhancing Collaboration Through the Power of Storytelling

Storytelling has become a powerful catalyst for collaboration - building trust, strengthening connections, and enhanced today by tools like Miro, ChatGPT, and Pictory.

Collaborative Positioning: Celebrating the difference

Collaborative positioning transforms differences into strengths. By celebrating what sets each contributor apart, teams can build a unified, powerful identity that elevates both competition and collaboration.

What is new in “The NEW collaboration”?

The NEW Collaboration era transforms how we work together—connecting diverse people across boundaries to build trust, spark innovation, and create meaningful, industry-wide impact.

Connecting the dots

Effective collaboration starts with understanding both visible and hidden interests. By building trust, aligning goals, and using smart facilitation, teams can move faster, work smoother, and enjoy the process more.

Facilitation - More Essential Than Expected; More Complex Than We Would Wish

Effective facilitation is far more complex than it appears. By balancing socialization and control, facilitators create flow, guide decisions, and unlock real value in any collaborative setting.

Gamification

Gamification becomes powerful when built on three elements: challenge, feedback, and reward. By using them wisely, we can strengthen stakeholder connections, boost engagement, and make collaboration more fun and effective.

Effective Virtual Online Communication

Effective virtual communication looks different in synchronous and asynchronous settings. By understanding the unique principles of each, we can boost clarity, connection, and efficiency across all online interactions.

Trust

Trust is the foundation of successful collaboration. By fostering personal connection, embracing open mindsets, and strengthening trust at individual, organizational, and societal levels, we can create healthier, more effective partnerships.

Mindflex: The Power of Flexible Thinking in Collaboration

Mindflex - flexible thinking - helps us bridge conflicting values and interests, make better decisions, and collaborate more openly. By embracing “and” over “or,” we unlock new possibilities in how we think and work.

Collaborating in practice

Real collaboration is slower and more complex than joint work, but it’s worth the effort. Differences in trust, language, and comfort levels shape the process—yet ultimately lead to deeper synergy and better outcomes.

Key success factors of collaboration

Collaboration succeeds when people, culture, gravitation, and productivity align. By building trust, investing time and thought, using digital tools, and reusing knowledge assets, we can create stronger, more effective collaborative outcomes.

The new collaboration

Collaboration isn’t just teamwork - it’s shared thinking and joint decision-making. The KM Global Network’s new course highlights how managed collaboration leads to more meaningful, effective outcomes and embeds collaboration into our organizational DNA.

Value

Value has evolved beyond benefits and cost. Today, true impact comes from combining functional and emotional outcomes - especially the emotional experience, which often becomes the real differentiator in KM and modern business solutions.

Why Knowledge Management Needs Both Precision and Passion

The formal definition of Knowledge Management has evolved, yet something essential was missing - the soul. By adding a human, emotional perspective, we can redefine KM as not only managing knowledge, but caring for it as a vital asset.

The Four Engines of Modern Growth: Digital, Data, Knowledge, and Collaboration

Digital and data have long driven transformation, but Industry 5.0 adds two powerful new engines: knowledge and collaboration. Together, they enable organizations to innovate, grow, and create smarter, more scalable services.