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Knowledge Management trends

Knowledge Management is no longer judged by its intentions, frameworks, or tools.
It is judged by one question only:

does it help the organization perform better, faster, and with less risk in a reality shaped by AI and constant change?

Three main trends define KM in 2026

  • Improving knowledge access

  • Learning from existing information

  • Enriching documentation packaging

  • Structuring experts’ knowledge in AI agents

Using AI to make most KM task more effective and more efficient:​

AI as a Core KM Capability.jpg

AI as a Core KM Capability

Change Management Remains the Challenge

Designing and implementing smart CM programs:​

  • Using CM methodologies for planning

  • Applying CM practices and tools

  • Using creative and critical thinking to address resistance

  • Using AI to support change process

Change Management Remains the Challenge.jpg

From KM Language to Business Impact

  • Using business terminology

  • Addressing business risks, objectives, and opportunities

  • Translating business needs into KM solutions

  • Thinking in terms of business outcomes

  • Celebrating business success via KM

Less KM terminology:​

From KM Language to Business Impact.jpg

How organizations leverage their critical knowledge to serve their business needs will increasingly determine their ability to perform, adapt, and compete.

Let’s turn KM trends into business impact

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