GenAI in Action –The Hands-On Advanced Course for Knowledge Managers
Graduates receive the Certified GenAIKM credential -
Professional certification in Generative AI for Knowledge Management
Objectives
Why This Is the Best GenAI Course for KM Professionals?
No theory overload: just hands-on prompts, tools, and techniques
Built by KM experts for KM professionals
Covers 10 essential KM solutions – from knowledge retention to portals and lessons learned
Includes a practical certification project you’ll design and present
If you're ready to turn GenAI into real KM results - this is your course.
Course graduates will be issued a Certificate in Applied GenAI for Knowledge Management
Description
Unlock the power of GenAI for Knowledge Management in this practical, hands-on course built by KM experts for KM professionals. Skip the theory and dive into ready-to-use prompts, frameworks, and tools designed to transform how knowledge is captured, shared, and applied. Through 10 essential KM solutions- like expert capture, knowledge retention, and community building - you’ll gain the skills to lead high-impact KM initiatives with confidence and clarity.
** For details regarding courses in additional languages or tailored for your organization – contact us
Duration
5 weekly online sessions (4 hours each) | Total: 20 hours
Course Starting Dates
Start Date: September 1, 2025
Mondays, 9:00 AM – 1:00 PM (UTC)
Cost
1,200$ USD
Prerequisites
Familiarity with AI chatbot tools (such as ChatGPT) is recommended prior to the course.
Syllabus Highlights
Week 1 – Smart Understanding and Working with GenAI
The AI Revolution: From Algorithms to Intelligence
Effective Prompt Engineering
Conversational GenAI for KM
Responsible AI
Certification Project Kickoff
Week 2 –Managing the KM Program
KM Strategy development with GEN AI
WOW presentations: Communicating KM
Leading Change in AI-Augmented Environments
AI-based Gamification Techniques for KM
Week 3 –Leverage peoples Knowledge
Capturing experts’ knowledge with GEN AI
Enhancing Communities of Practice
Improving Lessons Learning processes
Week 4 – Making more out of the documented knowledge& information
Taxonomies and Information Architecture
Technical writing and guidelines generation
GEN AI Application in service centers
Week 5 – Demonstration, Inspiration & Futures
Guest speaker: Real-World KM + AI Case Study
Participant Certification Demos
What’s Next? Future directions for KM in the age of AI
Summary and Certification Celebration