GenAI in Action –The Hands-On Advanced Course for Knowledge Managers
Objectives
Why This Is the Best GenAI Course for KM Professionals?
No theory overload: just hands-on prompts, tools, and techniques
Built by KM experts for KM professionals
Covers 10 essential KM solutions – from knowledge retention to portals and lessons learned
Includes a practical certification project you’ll design and present
If you're ready to turn GenAI into real KM results — this is your course.
Description
Unlock the power of GenAI for Knowledge Management in this practical, hands-on course built by KM experts for KM professionals. Skip the theory and dive into ready-to-use prompts, frameworks, and tools designed to transform how knowledge is captured, shared, and applied. Through 10 essential KM solutions—like expert capture, knowledge retention, and community building—you’ll gain the skills to lead high-impact KM initiatives with confidence and clarity.
** For details regarding courses in additional languages or tailored for your organization – contact us
Duration
5 weekly online sessions (4 hours each) | Total: 20 hours
Course Starting Dates
Start Date: September 1, 2025
Mondays, 9:00 AM – 1:00 PM (UTC)
Cost
1,200$ USD
Prerequisites
Familiarity with AI chatbot tools (such as ChatGPT) is recommended prior to the course.
Syllabus Highlights
Week 1 – Smart Understanding and Working with GenAI
The AI Revolution: From Algorithms to Intelligence
Effective Prompt Engineering
Conversational GenAI for KM
Responsible AI
Certification Project Kickoff
Week 2 –Managing the KM Program
KM Strategy development with GEN AI
WOW presentations: Communicating KM
Leading Change in AI-Augmented Environments
AI-based Gamification Techniques for KM
Week 3 –Leverage peoples Knowledge
Capturing experts’ knowledge with GEN AI
Enhancing Communities of Practice
Improving Lessons Learning processes
Week 4 – Making more out of the documented knowledge& information
Taxonomies and Information Architecture
Technical writing and guidelines generation
GEN AI Application in service centers
Week 5 – Demonstration, Inspiration & Futures
Guest speaker: Real-World KM + AI Case Study
Participant Certification Demos
What’s Next? Future directions for KM in the age of AI
Summary and Certification Celebration