GenAI in Action –The Hands-On Advanced Course for Knowledge Managers
Graduates receive the Certified GenAIKM credential -
Professional certification in Generative AI for Knowledge Management
Objectives
Why This Is the Best GenAI Course for KM Professionals?
No theory overload: just hands-on prompts, tools, and techniques
Built by KM experts for KM professionals
Covers 10 essential KM solutions – from knowledge retention to portals and lessons learned
Includes a practical certification project you’ll design and present
If you're ready to turn GenAI into real KM results - this is your course.
Course graduates will be issued a Certificate in Applied GenAI for Knowledge Management
Description
Unlock the power of GenAI for Knowledge Management in this practical, hands-on course built by KM experts for KM professionals. Skip the theory and dive into ready-to-use prompts, frameworks, and tools designed to transform how knowledge is captured, shared, and applied. Through 10 essential KM solutions- like expert capture, knowledge retention, and community building - you’ll gain the skills to lead high-impact KM initiatives with confidence and clarity.
** For details regarding courses in additional languages or tailored for your organization – contact us
Duration
5 weekly online sessions (4 hours each) | Total: 20 hours
Course Starting Dates
Start Date: September 1, 2025
Mondays, 9:00 AM – 1:00 PM (UTC)
Cost
1,200$ USD
Prerequisites
Familiarity with AI chatbot tools (such as ChatGPT) is recommended prior to the course.
Syllabus Highlights
Week 1 – Smart Understanding and Working with GenAI
The AI Revolution: From Algorithms to Intelligence
Shaping KM’s Future — Near and Far — in the Age of AI
Advanced Prompt Engineering good practices
Conversational GenAI for KM
Responsible AI
Certification Project Kickoff
Week 2 –Managing the KM Program
KM Strategy development with GEN AI
WOW presentations: Communicating KM
Leading Change in AI-Augmented Environments
AI-based Gamification Techniques for KM
Week 3 –Leverage people’s Knowledge
Pyoneer Case Study: Utilizing Co-Pilot for better KM
Capturing experts’ knowledge with GEN AI
Enhancing Communities of Practice
Improving Lessons Learning Processes
Week 4 – Making more out of the documented knowledge& information
Taxonomies and Information Architecture
Technical writing and guidelines generation
GEN AI Application in service centers
Week 5 – Demonstration, Inspiration & Futures
Siemens Case Study: The AI KM Journey
Participant Certification Demos
What’s Next? Future directions for KM in the age of AI
Summary and Certification Celebration
Testimonials
This was an excellent course. It covered a wide range of AI-in-KM topics, content, and tools with great consistency and depth. I found the real-world case studies particularly valuable, enriching the experience with examples and offering great insights for further improving AI applications in KM. The program was also very well-distributed and facilitated. It went by so fast, though. The final project was a great experience for me, like an invitation (and a kind push) to adopt AI in a better way.
Well curated and intense content, designed for implementation, covering all aspects from KM Strategy to KM Processes (COP/ K Mapping/ Expert Location/ Campaigns etc) to Content Management + Change Management + Creative Packaging of Knowledge. The certification requires a Project Submission (I created an actual AI Agent); There were case studies presented by organisations. I've come out with actual knowledge on how to implement Ai in an organization! Worth the Investment many times over!
Rudolf DSouza, InKnoWin Consulting India