Unlocking Generative AI for Real-World Management Success

We all know that Generative AI has the potential to revolutionize work across industries, even assisting organizations in their day-to-day operations. Yet, many people struggle to see how it could specifically change their roles.

So, how does this influence the way we approach GEN AI education in organizations, particularly 1:1 management training?

What have we learned at ROM Global from conducting dozens of management sessions?

Starting point: Managers often come with basic knowledge of GEN AI and its potential. However, many hesitate to embrace it fully. While they may not admit it outright, there’s often a reluctance to trust that AI can make decisions as effectively as they can.

What’s the breakthrough?

We found a significant shift in perception when we asked them to share a delicate or complex management decision. By guiding them to use conversational GEN AI responsibly—offering all relevant details but excluding sensitive information—they witness the magic firsthand. 

GEN AI's recommendations not only introduce options they hadn’t considered but also provide nuanced solutions that factor in the “softer” aspects of decision-making.

Even as knowledge managers, aware that GEN AI is “just” synthesizing the world's knowledge, we are constantly amazed by how accurate and valuable the outcomes are. The blend of human expertise and AI intelligence is a powerful combination.

The bottom line:

If you want to succeed in real-world GEN AI education, begin with the most challenging decision they face today and let GEN AI take the lead from there.