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What is Knowledge Management?
Knowledge Management (KM) is a discipline and set of practices that facilitate organizations’ knowledge creation and application.
As technology continues to offer more and better opportunities, knowledge turns out to be one of the more critical assets of any organization, and knowledge management- a key factor to its success.
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KM is a holistic discipline integrating culture, processes, technology, leadership, and change management.
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It may be applied within and between organizational functions and roles.
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Typical solutions address the retention, structuring, sharing, and/or creation of knowledge, by humans and AI.
How does Knowledge Management benefit organizations?
Protecting Business Continuity and Minimizing Risk
Examples:
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Capturing and sharing tacit knowledge from subject-matter experts (SMEs)
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Documenting critical knowledge held by individuals in unique or key roles
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Knowledge transfer in mergers and acquisitions (M&A)
Improving Business Performance
Examples:
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Lesson Learned
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Portals & Knowledgebases
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Communities of Practices
Knowledge as an Engine of Business Growth
Examples:
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Game-Changing Strategy
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Innovation
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Digital, knowledge-based transformation
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