As technology continues to offer more and better opportunities, knowledge turns out to be one of the more critical assets of any organization, and knowledge management- a key factor to its success.
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KM is a holistic discipline integrating culture, processes, technology, leadership, and change management.
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It may be applied within and between organizational functions and roles.
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Typical solutions address the retention, structuring, sharing, and/or creation of knowledge, by humans and AI.
How does Knowledge Management benefit organizations?
Protecting Business Continuity and Minimizing Risk
Examples:
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Capturing and sharing tacit knowledge from subject-matter experts (SMEs)
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Documenting critical knowledge held by individuals in unique or key roles
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Knowledge transfer in mergers and acquisitions (M&A)
Improving Business Performance
Examples:
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Lesson Learned
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Portals & Knowledgebases
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Communities of Practices
Knowledge as an Engine of Business Growth
Examples:
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Game-Changing Strategy
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Innovation
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Digital, knowledge-based transformation
What is Knowledge Management?
Knowledge Management (KM) is a discipline and set of practices that facilitate organizations’ knowledge creation and application.