KM AI Agents Series – Post #1: Capturing Tacit Knowledge – Smart, Fast, and Practical

When people hear about KM AI agents, they often think of one thing:

• Take a knowledge base

• Build a RAG (Retrieval-Augmented Generation)

• Let people search it better with GenAI.

Of course, this is valuable — and should be done.

 

But if KMers are only mediating business users' simple requests to IT, asking for better search, who needs knowledge managers at all?

Real Knowledge Management goes far beyond that.

Real Knowledge Management is about enabling smarter—access, capturing and retaining critical—knowledge, driving lessons—learned, supporting change, and — yes — surfacing the deep tacit insights that fuel real expertise.

How many times have you looked at a finalized ROCK (Retention of Critical Knowledge) article…and found only documented processes, with no best practices inside?

 Processes are important, but as Polanyi taught us, the real gold lies in tacit knowledge:

• How to look at a new problem 

• How to judge a situation based on experience

• How to balance needs and make the best decision

This is precisely where KM AI Agent #1: KiSure—Capturing—Tacit—Knowledge steps in.

It guides a structured, smart conversation with an expert — and in just 60–90 minutes, the real insights start surfacing; not instead of us- with us. magic.

 Just great KM practices, embedded into a smart AI agent.

Curious?

 Explore ROM Global’s current set of KM AI agents here

Interested in piloting the software and bringing real KM power to your organization?

 Let’s talk.

 It’s not magic – but it sure feels like it.