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2Know Newsletter

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ROM News - February 2026

Congratulations to Mr. Ved Pakash (India), who was chosen to chair the KMGN board in 2026. Your success is our success as a community, and we all wish you all the best in the new role.


KMGN's annual course will focus in 2026 on the KM journey- from strategy to execution in the new era. Starting on Feb 3rd. Still not too late to register >>


How to design and host a Gurteen Knowledge Café, Gurteen Knowledge Café Workshop Wednesday,  March 11 2026, 14:00 to 18:00 GMT. Register here >>


Keen to learn from the best? Join the KIMpact forum 2026, March 18th-20th, for 3 days of workshops and keynote presentations featuring Global MIKE award winners 2025.

Further details: here >>


To all those who want to step into the future of KM, we invite you to learn and register for ROM Global's advanced course for KMers, "GenAI in Action –The Hands-On Advanced Course for Knowledge Managers". Next course will start on April 16th 2026.  Details here >>


Those getting ready for an engaging summer of learning, welcome to consider the Knowledge Summit Dublin, which will take place on June 29-30, 2026.

Further details: here >> 


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Maryam Miradi - blog

Innovation in AI is not only about algorithms, but about turning complex ideas into real-world solutions. Maryam Miradi brings a practical, systems-oriented perspective that connects technology with organizational and human realities, reminding us that effective AI must be trustworthy, usable, and meaningful. Read here >>

A blue digital illustration showing the ISO 30401 standard at the center, surrounded by interconnected icons representing knowledge management, including people, processes, learning, innovation, measurement, and organizational performance.

ISO30401 – Starter toolkit- A KMGN series explaining the standard and how to approach it - video

This video series explains the ISO 30401 Knowledge Management standard—what it is, why it matters, and how it turns organizational knowledge into real value through practical, real-world insights. Wacth here >>

Three professionals in a business meeting sit at a table in discussion, with a layered digital illustration below showing connected knowledge, data, and AI icons representing collaboration, knowledge management, and intelligent systems.

The Invisible Factory Floor: How AI Agents Are Re-Architecting Knowledge Work- article

The Forbes article describes an “invisible factory floor” where AI agents manage and coordinate knowledge work, shifting organizations from manual effort to intelligent processes that free people to focus on judgment and value creation. Read here >>

Managing service organization knowledge such that junior employees deliver high-quality service.

Managing the Relationship with Subject Matter Experts in Organizations

Subject Matter Experts are not just knowledge sources - they are strategic partners. Learn how to build effective, respectful, and scalable SME relationships in knowledge management.

A knowledge retention project aims to prevent undesirable loss of professional knowledge that is key to the organization's success. Generative Artificial Intelligence is a sub-field within the world of Artificial Intelligence, and similar to knowledge retention, it focuses on processing and creating textual, visual, and symbolic content.

Knowledge Retention: An Opportunity for Something New

Knowledge retention is no longer just about documenting expertise -it’s about people, identity, and creating continuity in a changing world of work.

Organizations should document significant knowledge to prevent loss, but extensive systems can overwhelm employees. Improving search literacy with tools, search tips, content organization, and expert consultations can help. Investing in these aids enhances efficiency, knowledge management, and employee empowerment.

Becoming WOKE – Book Review

A thoughtful review of Becoming WOKE by Alex Bennett, exploring wisdom, openness, kindness, and empowerment as integrated foundations for personal and social awakening.

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