SLM models, a small revolution in language AI, are proficient in NLP tasks with fewer parameters compared to LLM models. They empower smaller businesses, offering speed, specialization, and cost-effectiveness, though they may lack comprehensive understanding.

Implementing a knowledge management system at a call center improved service quality by streamlining processes and empowering staff. Challenges included simplifying procedures and integrating with existing systems, but the result was enhanced efficiency and a culture of continuous improvement.

"Innovative Creativity: Creating with Innovation in Mind" by Dr. Alex Bennet & Dr. Arthur Shelley, with assistance from Charles Dhewa, is a 2024 book that blends theory with practical advice to enhance individual creativity. It emphasizes using creativity for innovation, breaking down creativity components, and exploring various tools to promote creative thinking, including intuition and social development.