
2Know Newsletter
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March News 2025
The KMGN: Knowledge Creation & Innovation course began at the start of February. Since this is a one-time, 21-week course, we are still accepting late registrations (registrants will receive recordings of the initial lessons they missed). Highly recommended! It’s a great opportunity to learn and connect with knowledge managers from 20 countries around the globe. Details and registration: here
On February 27, 2025, ROM Global hosted a webinar to present a revolutionary approach for submitting procedures, guidelines, and essential work documents. If you missed it and want to explore implementation in your organization, please contact us - Moria@kmrom.com
On March 27, 2025, we will continue the KMGN knowledge-sharing meeting series. Every two months, members from various continents share topics they discussed at Global KM Week 2024, with a focus on Asia this time. Details and registration: here

Case Study- Melanie Adams- MSD (Merck) - Video
As part of the KM Case Studies series featuring knowledge managers from around the world, this month we are interviewing Melanie Adams from MSD (Merck) – you are invited to watch and learn - Link

Beyond knowledge management: unlocking genai’s full potential in financial services - Article
The article highlights how Generative AI (GenAI) extends beyond knowledge management to boost operational efficiency and decision-making in financial services. Though written for the financial sector, its insights are applicable to various industries seeking to enhance workflows and customer experiences with AI. Read here
On Artificial Intelligence and Human Gamification
Human-centred AI gamification is the practice of using artificial intelligence to enrich game-like elements in non-game contexts while preserving human creativity and motivation. It combines adaptive AI personalization with game mechanics to boost engagement, tailor challenges to individual behaviors, and enhance learning and performance outcomes, making tasks more dynamic, rewarding, and effective without replacing human ingenuity. Gamification is the icing on the cake, so to speak, in all...
The AI of My Dreams - With Me, Not Without Me
Human-centred creative AI is the approach of using artificial intelligence to support, not replace, human imagination, judgment, and authorship. It positions AI as a collaborative partner that accelerates ideation, production, and refinement while preserving personal voice, ethical responsibility, and creative control, enabling professionals to integrate AI into artistic and knowledge work without losing originality or meaning. I am a multidisciplinary creator. I have written and published...
The Decolonization of Knowledge Management in the Age of AI
Decolonization of knowledge management is the practice of reshaping how knowledge is created, shared, and governed to remove biases rooted in dominant cultural and technological power structures. It advocates inclusive frameworks that elevate diverse voices, contextual intelligence, and equitable access, helping organizations design knowledge systems that are fair, adaptive, and meaningful for all stakeholders across cultural and global contexts. This article discusses a phenomenon that has...
Infinite Learning - Book Review
Infinite Learning: Your Life, Your Choice by Alex Bennet presents learning as a lifelong, continuous process integrated into daily life through curiosity, reflection, collaboration, and adaptability. By connecting diverse knowledge domains and leveraging technology, individuals and organizations can enhance performance, foster innovation, and remain resilient in rapidly evolving environments. The book - Infinite Learning - Your Life, Your Choice was written and published by Alex Bennet in...






