2Know Newsletter
News
Conversational Gen AI as a Tool in Service Centers
The breakthrough of Conversational Gen AI tools like ChatGPT, which happened almost overnight, caused us to recalculate our path....
Responsible AI in Organizations: Principles, Risks, and Opportunities
The use of Generative AI in organizations is gaining momentum. However, alongside the significant potential of using Artificial...
Articles
May News 2025
In the upcoming KMGN Knowledge Session this May, we will be joined by Knowledge Management peers from across Africa, who will share their unique experiences and insights from Knowledge Management Week 2024 as implemented in their respective contexts. The session will take place on May 22nd at 12:00 PM UTC. Register here
Case Study: Barry Bryne- Novartis - Video
This month’s KM case study features Barry Byrne from Novartis, sharing how one of the world’s leading pharmaceutical companies incorporates knowledge management into its organizational practices and continuous improvement efforts.
Watch here
The APQC Blog
Get expert insights on KM, process improvement, and benchmarking. Stay informed on top trends and proven best practices.
Read here
AI Wakes The Sleeping Giant: Continuous Improvement Will Finally Fulfill Its Promise - Article
Interesting read! One key aspect that wasn’t fully explored is the human’s role in the loop — and it’s a crucial one.
Read here
KM Dublin Summit - conference
For the second year, the KM Dublin Summit will take place in Dublin, Ireland, on June 23-24. This community-driven, collaborative conference fosters knowledge sharing and engagement. Details and registration - Here
