Conversational generative AI helps service centers improve knowledge management by supporting topic mapping, template design, content editing, translation, and quality control. Rather than replacing employees, these tools enhance efficiency, consistency, and accessibility, enabling teams to deliver clearer, faster, and more reliable service. The breakthrough of Conversational Gen AI tools like ChatGPT, which happened almost overnight, caused us to recalculate our path. Alongside great...

Responsible AI in organizations means using generative technologies in a way that ensures ethics, transparency, security, fairness, and user protection. It requires clear policies, human oversight, data privacy, bias control, and continuous training to reduce risks and maximize the business and social value of artificial intelligence. The use of Generative AI in organizations is gaining momentum. However, alongside the significant potential of using Artificial Intelligence to improve...

Co-Intelligence: Living and Working with AI by Ethan Mollick defines co-intelligence as human- AI collaboration that enhances thinking, creativity, and productivity. By treating AI as a partner- co-worker, coach, and teacher- individuals and organizations can integrate it responsibly, improve performance, and develop future-ready skills in dynamic work and learning environments. The book "Co-Intelligence: Living and Working with AI" was written by Ethan Mollick in 2024. Writing about a...