• Global Knowledge Management Week - October 19-23/2026 -Are you planning an event or activity for Global Knowledge Management Week? We’d love to hear about it and share it with the global KM community. Email your plans to moria@kmrom.com, and we’ll help spread the word. Together, we can make a greater impact.

• Knowledge Management Week in Israel - October 21/2026 - As part of International Knowledge Management Week, the Knowledge Management Community hosts an annual virtual session with a leading global KM expert and invites the worldwide community to join. This year’s guest is knowledge management expert Ron Young (Cambridge, UK). Learn more and register >>

Gartner’s first Magic Quadrant for customer service knowledge management puts a growing priority in focus: reliable knowledge for AI-powered service. Discover the eight vendors evaluated and what their strengths reveal about the future of customer support. Read >>

Discover 10 practical ways to capture and retain experts’ tacit knowledge before they leave. The video explores tools for uncovering valuable insights, including structured conversations, dilemmas, and edge cases, and shows how generative AI can support the process. Watch >>

For those who haven’t met Stan Garfield yet: he is a veteran knowledge management professional whose work has included leading communities of practice. Since retiring from his professional career, he has continued to lead the SIKM Leaders Community and contribute to conversations across the field.

In his newsletter, Profiles in Knowledge, he introduces a knowledge management professional each month, sharing their story and experience. Well worth following. Read >>