The New KnowledgeWork - Post 2: DecisionMaking

GenerativeAI opens new opportunities for enhancing many aspects of knowledge work. When we began our work in the KMAI coalition, decision-making was quickly prioritized as a key area for improvement.

We formed a team led by Kristina Mirchuk, including Dragan Petrov, Larriza Thurler, Alex Bennet (Alex & David Bennet), Israel Fischer, Susan Montgomery, May Rubinstein, Maya Shaked, and myself.

Our findings were fascinating:

Some decisions are made very quickly and easily, and we likely want to maintain that efficiency. As we learned from Daniel Kahneman in his book Thinking, Fast and Slow, there's a good reason we don’t meticulously analyze every decision but rather respond almost intuitively (System 1 vs. System 2).

We sought a process to help us make the comprehensive decisions. We quickly realized that AI knowledge-driven agents could be the solution for such processes. GPTs, like those in the GPT store, can serve as coaches, leading us through best-methodology-based decision-making processes. By enabling web browsing, these agents can also act as assistants, providing additional knowledge and information relevant to the decision at hand.

For defined processes, one might develop specific AI knowledgedriven agents. However, for the sake of this coalition, we decided to develop a general-purpose AI knowledge-driven agent capable of addressing any comprehensive decision process.

Practically, we developed two agents (Dragan and Moria), trained them repeatedly, and conducted experiments and pilots in various organizations, situations, and contexts. The results were astonishing, pushing us towards commercial usage (ROM Global, QME) and a research paper (Larriza, Moria).

Where does this take us?

We strongly advocate for organizations to embrace the use of AI Knowledge-Driven Agents in their decision-making processes, whether developed internally or by trusted partners like ROM Global and QME. This Shift can make the decision-making process faster, more systematic, and better managed, leading to more profound decisions. 

For years, decision-making has been crucial yet not systematically managed. We are now in a new era where this can change, and it’s in our hands to make it happen.