Enhancing Knowledge Management through Lessons Learned

In the field of knowledge development, LessonsLearned activities are considered a pivotal aspect of Knowledge Management. Today, at our Knowledge Management Global Network course on "Leveraging the Value Creation of Tacit Knowledge," we explored effective strategies to tap into existing tacit knowledge and foster the development of new insights within these activities.

To access the depth of our hidden minds and enrich our interaction with Tacit Knowledge, we focused on several key approaches:

1. Rebranding Lessons Learned Activities & 

2. Setting a Psychologically Safe Environment - These steps are crucial for engaging participants openly and without fear, creating the right conditions, and opening the door to exploring the tacit knowledge landscape.

3. Defining Lessons as Recommendations- By framing lessons as suggestions rather than strict rules, we open up broader opportunities for innovative knowledge creation.

4. Using the 5WHY Method & 

5. Diving Deep - These techniques allow us to employ our logical skills (Left Hemisphere) to analyze and understand underlying causes thoroughly.

6. Encouraging Free Associations & 

7. Understanding Mindset- These practices help us utilize our creative and intuitive Right Hemisphere, enabling a deeper exploration of perspectives and ideas.

8. Debriefing Multi Cases & 

9. Structuring Lessons Wisely - By focusing on multiple scenarios and carefully organizing our findings, we can identify patterns that represent profound knowledge.

While each of these elements is critical, the true business value is realized only when we ensure these lessons are effectively applied. Tacit knowledge may be challenging to capture and develop, but the rewards justify the effort. 

Leveraging the value creation of tacit knowledge in Lessons Learned activities not only pushes the boundaries of knowledge management forward but also plays a pivotal role in transforming our professional landscape and society.