Knowledge Bytes series: Using AI to Upgrade Portals

As knowledge managers, we lead portal (intranet) platform evolution. With Generative AI (GenAI), we have a powerful opportunity to enhance these platforms, making them more innovative, intuitive, and impactful. 

At ROM Global we consider with our customers:

(a) IT-Led Enhancements:

• Integrate AI-powered search (e.g., cognitive search, NLP).

• Automate processes (e.g., document classification, version control, alerts).

• Deploy a KM chatbot for real-time user guidance.

• Enable AI-powered content suggestions to surface relevant knowledge dynamically.

(b) AI-Enabled Software Additions:

• Implement knowledge visualization (e.g., knowledge graphs, dashboards).

• Enhance expert finding and AI-driven agents for personalized insights.

(c) AI as a KM Partner:

• Refine persona-based scenarios to improve user experience and engagement.

• Strengthen ethics and governance to ensure responsible AI use in KM.

• Support change management by guiding adoption and aligning AI with organizational culture.

And much more! 

This is a revolutionary era for KM. Instead of fearing AI, let’s embrace it—enhancing our work, our portals, and our organizations’ success.

START IMPLEMENTING AI in KM TODAY!