Knowledge Management in the Age of AI: Looking Ahead

In the immediate term, almost nothing changes.

 Most organizations are talking about AI, some are even experimenting with it; yet, information security and infrastructure constraints hold back any real transformation. So yes, many of us are involved in pilots here and there, but in practice, not much shifts.

In the mid-term, AI will reshape the HOW of Knowledge Management. Imagine a discussion with a subject matter expert being instantly translated into a clear, updated knowledge article, dramatically improving the way we capture, refine, and package knowledge.

In the long run, the WHAT of Knowledge Management will transform completely. Many tasks will be handled directly, by employees themselves, being knowledge workers supported by AI, without the mediation of KM professionals. With more question marks than exclamation points, yet the direction is clear.

And maybe that’s the beauty of it—for me, this uncertainty is not just a barrier, but the beginning of an exciting future.