Seamless Service: The Game-Changing Impact of Unified Knowledge Management
In the modern business world, information is a vital strategic resource. Nevertheless, when it comes to knowledge in the service world,...
top of page
Sagit Salmon
- Oct 1, 2021
- 2 min
Re-aligning your service knowledge management system
We have a service knowledge management system. We invested time in setting it up, launching it, constantly updating it, and undoubtedly...
10
Rimona farkash baruch
- Apr 1, 2020
- 3 min
Knowledge Management in a financial institution’s call center's database during times of crisis
The coronavirus pandemic presents us with formidable challenges, indirectly and directly affecting several sectors of our economy as...
20
Meirav Barsadeh
- Jan 1, 2020
- 2 min
Optimizing Knowledge items
The term 'optimizing' refers to improving content and its accessibility, as well as adapting it to fit the target audience's needs. Why?...
00
Tzvika Amit
- Aug 1, 2018
- 2 min
Enhancing organizational literacy
Naturally, vast amounts of knowledge are scattered around the organization: in people's heads; in private reference materials; in...
10
Rom Global
- Apr 1, 2018
- 2 min
Linguistic Simplification
Linguistic simplification refers to text adaptation for cognitively challenged people or those that possess basic cognitive abilities....
10
Rom Global
- Mar 1, 2018
- 3 min
Headless CMS
Anyone who has ever managed content in a network or organization gradually realizes the importance of reaching the knowledge consumer...
20
Rona Feldman
- Sep 1, 2017
- 2 min
Immediate Knowledge
Immediate knowledge requires fast, intuitive access for both customers and employees and a clear, structured presentation.
30
Dana Neuman- Rotem
- Nov 1, 2015
- 3 min
Service Centers in crises and emergencies
I have recently found myself stuck without water and electricity for 36 hours. I became even more frustrated when I realized no one knew...
10
Sagit Salmon
- Jun 1, 2014
- 3 min
The power to change: switching a Knowledge Management system
Organizations tend to switch Knowledge Management systems similarly to an individual switching a Smartphone, vehicle, apartment… The...
20
Keren Harel
- Apr 1, 2014
- 4 min
The future of Knowledge Management is here- a new approach to Knowledge management
I've been involved in the field of Knowledge Management for over 4 years. I was initially excited to learn a new field. Although not...
00
Keren Harel
- Jan 1, 2013
- 4 min
Knowledge Directories for client service: not only call centers
A Knowledge directory is a solution intended for workers whose work is mainly characterized by providing service in 'real time', when the...
00
Sagit Salmon
- Oct 1, 2012
- 3 min
Converting a content community
Every organization transitioning to a new system must convert its content from the old system to the new, regardless of the way decisions...
10
Sagit Salmon
- May 1, 2012
- 3 min
Central and Distributional: forming information directory crews
I have been assisting two organizations in a knowledge directory upgrading process. The process includes both organizations deciding on...
10
Anat Bielsky
- Apr 1, 2012
- 3 min
Dictionaries
What is taxonomy? The term taxonomy refers to the organization's dictionary; the professional and organizational jargon. The taxonomy is...
10
Hagay Kalev
- Feb 1, 2012
- 4 min
Templates
What is a template? Why are they needed as part of content management solutions? What templates are currently popular in the field of...
00
Hagay Kalev
- Jun 1, 2011
- 4 min
"The Other Side" - Effective Knowledge Management Through the Eyes of the Knowledge Recipient
Here we go We got a GO from management and set up a central body to manage knowledge in the organization (someone said, information...
10
Galit Lieber
- Apr 1, 2011
- 3 min
Converting Knowledge Items - Quantity vs. Quality
The project to replace the organization's knowledge management system involves investing significant resources: financial, technological,...
20
Rom Global
- Apr 1, 2011
- 3 min
Knowledge content migration
Many organizations choose to migrate (or “move”) their knowledge content from one system to another. The migration of content can have...
20
Sagit Salmon
- Sep 1, 2010
- 3 min
Leveraging Existing Organizational Resources for New Knowledge Management Solutions
Organizations frequently decide to upgrade their knowledge management systems. The natural context for system upgrades is replacing it...
10
bottom of page