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Join date: Jul 11, 2024
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Sep 29, 2025 ∙ 2 min
From Conflict to Continuity: What the Iran War Teaches Us About Knowledge Preservation
When war struck in 2025, the fight over knowledge proved as decisive as the battlefield. This article reflects on why preserving critical expertise is vital for resilience and continuity—whether in national security or business. Learn why knowledge retention must move from a crisis response to a core organizational habit that protects your most valuable asset: the knowledge of your people.
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Apr 29, 2025 ∙ 3 min
Conversational Gen AI as a Tool in Service Centers
The breakthrough of Conversational Gen AI tools like ChatGPT, which happened almost overnight, caused us to recalculate our path....
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Apr 30, 2024 ∙ 4 min
ChatGPT in Knowledge Management and Service Desks
Since its emergence in November 2022, ChatGPT has prompted organizations to explore its integration possibilities and value in knowledge man
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Sagit Salmon
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