What if your organization could sense change before it happens? In 2026, social listening evolves from monitoring noise into organizational intelligence- fueling insight, learning, and smarter decisions.

What if documenting knowledge felt less like a chore and more like a creative act? With gamification, AI support, and smart design choices, documentation can become engaging, effective- and even enjoyable.

Why do numbers so often fail to make an impact? Making Numbers Count shows how to turn statistics into clear, meaningful messages that people understand, remember, and act upon- using simple, practical communication techniques.

Generative Engine Optimization (GEO) adapts content for an era where AI gives direct answers. Unlike SEO’s focus on rankings and clicks, GEO emphasizes clear structure, credible data, and readable language so AI models can understand, trust, and cite your content-boosting visibility.

NotebookLM unlocks the real value in your documents-delivering trustworthy answers, connected insights, and a smarter way for teams to learn and work.

Inspired by Tiffany Pham’s You Are a Mogul, this reflection highlights how passion, courage, skill-building, and meaningful connections can empower anyone - women, minorities, and dreamers of all kinds - to break barriers, take bold action, and build a values-driven life and career.

In Knowledge Services, knowledge managers face a unique triangular tension - between subject matter experts, organizational management, and end users. This article explores how effective Knowledge Management in Knowledge Services depends on balancing accuracy, usability, and strategic alignment across these three forces.

AI is transforming knowledge management-but real success begins with testing. Structured evaluation, clear documentation, and user training ensure AI enhances trust, accuracy, and learning across the organization.

The book *Managing Complexity in Times of Crisis* offers practical guidance for leaders using the Cynefin framework. It outlines five coping stages and highlights the power of reflection, collaboration, and learning to help organizations adapt, innovate, and grow stronger through uncertainty.

When war struck in 2025, the fight over knowledge proved as decisive as the battlefield. This article reflects on why preserving critical expertise is vital for resilience and continuity—whether in national security or business. Learn why knowledge retention must move from a crisis response to a core organizational habit that protects your most valuable asset: the knowledge of your people.

One system or two? Choosing the right Knowledge Management setup can transform how your teams work. A single KMS boosts sharing and efficiency but risks overload, while separate systems offer focus but need more resources. A smart hybrid model may deliver the best of both worlds-helping you balance speed, depth, and collaboration.

Malcolm Gladwell’s "The Tipping Point" explores how small changes spark big revolutions. It highlights three key factors: influential messengers, making ideas memorable, and shaping the environment. The book offers practical insights into driving change and inspiring people.

Jonah Berger’s Contagious reveals why some ideas spread like wildfire while others fade. Using the STEPPS framework - Social Currency, Triggers, Emotions, Public, Practical Value, and Stories - Berger shows how to craft messages people can’t resist sharing. A must-read for marketers, innovators, and anyone seeking to spark real-world buzz.

In recent years, there has been growing recognition of the importance of Knowledge Management in organizations. Professional,...

Service and sales call centers operate in a dynamic environment, handling thousands of interactions daily. Alongside organized procedures...

The book " C&C Thinking: Becoming Whole" was written by Alex Bennet in 2025. I think I served as a trigger for the book's creation. Half a year earlier, I approached Alex and told her about a course we were conducting for KMGN—the Knowledge Management Global Network—and asked her to lead a session on critical and creative thinking in the first fundamentals module. Due to the course's density, we packaged both topics together, and we knew that Alex was the right person to o

Content management encompasses all the factors that comprise information in digital channels and make it useful, as well as the processes...

During an emergency, when time is a scarce resource, the ability to quickly retrieve the right information becomes critical. As the world...

The book " The Beginner Generative AI Handbook " by Jordan Blake, published in 2025, explains the principles and tools that can help...

In recent years, there has been a significant leap in the world of Artificial Intelligence, and it is no longer perceived as a distant...