What are Corn Flakes without their rooster? What are raisins without their sun-maiden the box? The marketing activity outlines a route...

Do you know those things that seem trivial but only become apparent in hindsight? "The Knowing-Doing Gap" is one such book. It delves into a problem closely linked to knowledge management but serves as its complement: How is it that numerous organizations possess all the correct answers yet still commit numerous mistakes, occasionally bordering on nonsense? Why do many managers, having attended advanced management workshops and enlisted consultants who provided sound ideas, p

Let's start from the end... A young man named Albert Einstein once claimed: "Everything that can be counted does not necessarily count;...

We have written much about information management, its role, advantages, and importance for organizations where service is at the heart...

What is word-of-mouth marketing? Word-of-mouth marketing is a method in which marketing messages are transferred, sometimes without any...

When referring to a portal, we use the professional terms 'customization' and 'personalization'. What does this pair of terms refer to...

Written in collaboration with Karen Trustler Daily life presents us with countless interactions with service-providing organizations -...

Many organizations seeking to implement "lessons learned" processes start by selecting and implementing an existing debriefing...

The term Social Capital received wide attention in the sociological discourse of the late 20th century. Many sociologists, including...

Recent forecasts of knowledge management trends give smart search engines a place of honor. Search products have existed in organizations...

Written in collaboration with Tali Helman Social Network Analysis (SNA) is the mapping and measuring of relationships and information...

The psychological contract is a well-known concept in organizational culture and labor relations. In its traditional sense, it is defined...

Leonard and Snap's book, published by Harvard Business School Press in 2005, is a relatively recent publication. The book delves into a critical issue for organizational managers and individuals: how to foster and convey internal organizational wisdom. It explores the progression from cultivating beginners to experienced individuals, experimenters to the understanding, understanding to experts, and experts to those profoundly insightful. This individual possesses vast knowled

The term "steering committee" is a well-known and recognized concept, implemented to varying degrees in many organizations. The steering...

The 'long-tail principle' is a term from the world of statistics which describes a specific form of distribution. Chris Anderson coined...

ERP (Enterprise Resource Planning) is an organizational concept implemented through information technology. ERP systems consist of...

Written in collaboration with Dr. Moriah Levy The 21st century is the century of knowledge workers. In his 1999 book "Management...

I've reviewed numerous books on knowledge management and its fundamentals, and unquestionably, "If Only We Knew What We Know," written by O'Dell and Grayson, the CEO and founder of APQC – an American nonprofit quality organization, stands out as a highly recommended read. This book delves into knowledge management by emphasizing the sharing of existing organizational knowledge, distinguishing itself from other works, such as Nonaka's, which focus on generating new knowledge.

One of the central dilemmas, and perhaps the most important one, in managing lessons and insights is how to use them. Even if we...

Written in collaboration with Sagit Salmon Who hasn't felt that sharing knowledge requires time and investment that we cannot afford to...