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From Information Management to Knowledge Management
At the center of most customer service units in companies with a large customer base is an information system allowing service...
Omer Ben Yehuda
Dec 1, 20046 min read
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The Status of Knowledge Management and Knowledge Managers in Organizations
In recent months, discussions have emerged regarding the status and need for knowledge management and designated role responsibility in...

Tzachi Drori
Dec 1, 20043 min read
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Knowledge Management in Call Centers
Knowledge management is possible and applicable in many fields. However, there are fields where both the necessity of knowledge...

Dr. Moria Levy
Feb 1, 20002 min read
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