Dive into thought-leadership on knowledge management and generative AI from ROM Global. Explore practical strategies, best practices and insights to power your KM-AI journey. Dr.Moria Levy's Blog AI Agents Are Leading the Way, and KM Has a Critical Role to Play A futuristic city scene with a humanoid robot, two professionals shaking hands, and holographic figures interacting with digital interfaces, symbolizing human–AI collaboration. Read More Not Only Me + AI, Now Us + AI Four professionals sit at a meeting table with a humanoid robot, suggesting human–AI collaboration in a modern office setting. Read More The Sharpest AI talk at KMWorld 2025 (So Far) A glowing, futuristic scene showing a human face in profile closely facing rows of illuminated humanoid robots, all rendered in blue light with digital circuitry patterns in the background. Read More Walmart leads, also in the way it approaches AI A digital illustration with a glowing blue “AI” cube at the center, surrounded by icons representing data, analytics, human profiles, neural networks, buildings, and user interfaces. On the left side, vertical text reads “Walmart AI Implementation Journey.” Read More From Risks to Results: Adobe’s Practical Lessons for KMers Working with AI A dark blue digital illustration featuring glowing robot icons, floating documents, and lightbulbs. Words like “AI Agents,” “KM,” “text,” and “term” appear scattered throughout, symbolizing knowledge management and AI-driven automation. Read More When IT Meets Knowledge Management: The Six Faces of GenAI Adoption Yin-yang graphic showing balance between IT (technology, circuits) and KM (people, collaboration). Read More The missing link between GenAI tools and KM impact Green digital illustration showing a human head made of neural lines facing a circuit board shaped like a microchip, symbolizing the connection between human knowledge and AI technology. Text reads: “KMers: The link between GenAI tools and impact.” Read More Knowledge Creation- the Symphony of KM A conductor leads glowing light bulbs and musical notes, symbolizing a Knowledge Manager orchestrating creativity and insight. Read More Yes - knowledge graphs are useful A blue textured illustration showing a white humanoid robot standing beside a network of interconnected icons, including brains, lightbulbs, gears, and a folder, representing linked knowledge. At the top, large white text reads “Knowledge Graphs.” Read More Using AI for Debriefing and Lessons Learned A silhouette of a person diving downward through a glowing, star-like digital space. Multiple repetitions of the word “WHY” appear along the descent, symbolizing deep inquiry or root-cause exploration. Read More Why Knowledge Management? A clean, modern visual of Simon Sinek’s Golden Circle (WHY–HOW–WHAT), with the WHY circle glowing or highlighted. Read More The Quiet Collapse of the Secretary Role - and the KM Warning A person sits at a desk using a glowing computer while digital icons of documents and folders float around, representing data flow and knowledge organization in a modern, teal-toned workspace. Read More KM is Dead? Again? Think Twice A dark, dramatic scene shows a gravestone engraved with “KM R.I.P.” While the ground cracks open beneath it, a glowing blue lightbulb with a brain inside emerges, symbolizing new intelligence or rebirth rising from the decline of traditional Knowledge Management. Read More Knowledge Management in the Age of AI: Looking Ahead Three panels show KM’s evolution: from paper-filled offices, to AI-enhanced digital interfaces, to a futuristic workspace where people collaborate with holographic AI. Read More Do we still need Knowledge Managers in the era of AI? Futuristic scene with humanoid robots on glowing platforms, connected by digital circuits, with a holographic human head and Earth in the background. Read More If you think only humans can create knowledge-it’s time to think again. A glowing geometric lightbulb labeled “AI” hovers above an outline of a human head filled with circuit-like patterns, symbolizing artificial intelligence and human–machine thinking. Read More AI is shaking the foundations of Knowledge Management A glowing blue digital scene showing a human head with a neural network brain facing a computer screen labeled “AI,” surrounded by lightbulb icons and circuit-like patterns, symbolizing artificial intelligence and idea generation. Read More The 5 Levels of AI Implementation in Knowledge Management A slide outlining five stages of AI adoption in Knowledge Management beside a futuristic scene of robots and a digital human head symbolizing human–AI synergy. Read More KM AI+ Series: Smarter Strategic Decisions KM AI+ logo with navy-blue ‘KM’ and plus sign, bright green ‘AI,’ and a layered green outline effect behind the plus. Read More KM AI+ Series – Post #4: Change Management – Where Communication Meets Magic The word “KISTICK” in bold letters, with “KIS” in green and “TICK” in blue. The letter “I” is stylized as a green magic wand topped with a blue star. Read More What unique AI advantage can your organization build to lead the AGI transformation? A colorful illustration of diverse people and robots working together around the word “AGI,” surrounded by AI, data, and blockchain icons. Read More KM AI Agents Series – Post 3 A digital illustration of an open laptop on a glossy blue surface, displaying two identical document icons side by side on the screen. Each document has lines suggesting text and a small circular symbol at the bottom. A computer mouse sits on each side of the laptop, and soft blue lighting creates a futuristic, tech-oriented atmosphere. Read More KM AI Agents Series – Post 2: After Action Learning Facilitator A stylized blue-and-white robot character with glowing blue eyes and a small blue smile. The robot has an “AI” button on its chest and the text “After Action Learning Facilitator” written across its torso in green. A green number “2” appears above its head, indicating its position in a series. Read More KM AI Agents Series – Post #1: Capturing Tacit Knowledge – Smart, Fast, and Practical A stylized blue-and-white robot character with glowing blue eyes and a small blue smile. The robot has an “AI” button on its chest and the text “Capture Tacit Knowledge” written across its torso in blue. A blue number “1” appears above its head, indicating its place in the series. Read More Collaboration Over Competition: A Smarter Way Forward Stylized illustration of three people forming a circular shape with their arms, symbolizing collaboration. Two figures shake hands while a third embraces them from above in a unified loop Read More KM Knowledge Bytes: The Three Faces of AI Agents Every KMer Should Know An infographic titled “AI Agents” displays three types of agents: an open book with a magnifying glass labeled “Finding Knowledge & Information,” a calendar with a wrench labeled “Automation Agents,” and a smiling robot inside a lightbulb labeled “Smart KM Agents.” Read More Patents and Creativity Split image showing structured patent diagrams on one side and colorful creative imagery on the other, both centered around glowing lightbulbs. Read More Rethinking Knowledge Management: Key Lessons from Dave Snowden A Cynefin diagram with red and blue curves spanning “Probable,” “Possible,” and “Plausible” zones, shifting from inductive to abductive reasoning, plus a small inset chart with a red diagonal line and scattered points. Read More Talking to AI: Three Ideas to Elevate Our Conversations A futuristic, glowing purple graphic featuring a circular digital emblem with the letters “KB” in the center. Radiating light beams and concentric rings surround the emblem, set against a grid-like tech background. The words “Knowledge Bytes” appear below in bold white text. Read More Creative Friction: The Spark of Innovation! A regal king with a long gray beard sits on an ornate golden throne decorated with lion motifs. He wears an intricately embroidered gold robe and crown, surrounded by grand columns and rich drapery Read More Guiding Principles A person climbs a ladder leaning on a tall stack of large books rising above thick clouds, with a blurred modern city skyline in the background. On the right side, the ROM Knowledge Management logo appears with the tagline “Driving Business Success,” placed on a clean white circular shape overlapping the scene. Read More Critical Thinking & Creative Thinking: A Winning Interplay Futuristic digital artwork showing a glowing brain hovering above a circular technological platform. Icons float around it, symbolizing ideas and data. An arrow spans across the brain labeled ‘Critical Thinking’ on the left and ‘Creative Thinking’ on the right. The KMGN logo appears in the lower-right corner. Read More Knowledge Bytes series: Using AI to Upgrade Portals A futuristic green-toned digital graphic featuring a glowing circular emblem with the letters “KB” at the center. Radiating light beams and concentric rings surround the emblem against a dark tech-style grid background. Below it, the words “Knowledge Bytes” appear in bold capital letters. Read More Knowledge-Bytes: A New Series on Knowledge Management A glowing futuristic emblem with the letters “KB” in the center of a metallic circular design, surrounded by radiant blue and gold light beams. Beneath the emblem, the text “Knowledge Bytes” appears in bold capital letters against a dark, grid-patterned digital background. Read More Final Post from KMWorld2024 Person in a modern office facing a large digital wall of AI graphics, data icons, and a glowing human-profile avatar, with computers displaying similar interfaces. Read More From Tacit to Explicit: A Deeper Dive into Expert Insights A man interviews a glowing holographic figure, with floating icons representing knowledge and documentation, symbolizing tacit-to-explicit knowledge transfer. Read More Why is Applying Generative AI a critical competence for every Knowledge Manager? Futuristic illustration of multiple humanoid robots standing on glowing digital platforms within a vast cyber-grid landscape. Above them, holographic images of a human head, neural networks, and planetary elements symbolize artificial intelligence, global connectivity, and advanced knowledge systems. Read More Unlocking Generative AI for Real-World Management Success A man in a business suit stands in a modern office, pointing toward a large digital screen displaying a glowing holographic robot avatar with bright blue eyes. The scene suggests human–AI interaction, with computer monitors, papers, and a coffee cup on the desk. Read More The Value of Tacit Knowledge: A Balanced Perspective Abstract flowing shapes in cool and warm colors surround an open book, symbolizing creativity, knowledge, and the balance between ideas and structured learning. Read More Tacit Knowledge Definition An open dictionary lies on a beige desk, displaying the page for the word “Definition.” Surrounding it are a cup of coffee on a saucer, a closed notebook, a pen, a ribbon bookmark, and a folded cloth, all in soft neutral tones. Read More Embracing the AI Revolution: Transforming Knowledge Work - TOGETHER! – Post 3: Finding Experts A futuristic office shows holographic human figures linked by glowing networks, with AI screens identifying and matching experts. Read More Virtual Reality and Tacit Knowledge- can they be connected? Businesswoman wearing a virtual reality headset stands beside a large digital wall displaying a glowing brain, floating books, lightbulbs, and connected nodes. Colorful holographic elements and atomic symbols represent the flow of tacit knowledge. The words ‘Tacit Knowledge’ appear on the wall. Read More Generative AI and Tacit Knowledge - Strangers or Friends? A glowing brain in a stormy sky with arrows mapping how Generative AI shares existing knowledge, unveils tacit knowledge, and creates new knowledge. Read More The New KnowledgeWork - Post 2: DecisionMaking A boardroom meeting with people around a table, backed by a large digital screen showing AI icons, charts, and a glowing data-filled human head. Read More Unlocking the Hidden Potential: Learning from Experts A presenter addresses an audience in front of a large digital screen showing “Expert” and futuristic knowledge-mapping graphics. Read More Embracing the AI Revolution: Transforming Knowledge Work - TOGETHER! A dynamic workplace scene where groups of people collaborate around tables while a huge, colorful digital display fills the background with swirling AI visuals, brain diagrams, data patterns, and glowing circular energy forms—symbolizing collective innovation and the transformation of knowledge work through AI. Read More Brainstorming… a storm of brains positively clashing together A large group of people brainstorm together around a long table, energetic and engaged. Above them, a giant glowing light bulb shines amid colorful, swirling diagrams, doodles, gears, and creative symbols—illustrating collective creativity and idea generation. Read More Enhancing Knowledge Management through Lessons Learned A digital illustration of a brain in a blue vortex between “Existing Knowledge” and “New Knowledge,” with arrows for explicit and tacit knowledge and a central framework showing steps like Opening the Door, Broadening the Spectrum, Drilling, and Deep Knowledge. Read More Communities Of Practice: Unleashing Tacit Knowledge for Business Value A group of professionals sit around a large meeting table in a modern conference room, engaged in discussion. Behind them, a futuristic digital wall displays glowing holographic-style graphics, including human brain diagrams, data charts, gears, and interface elements, symbolizing knowledge sharing, analytics, and advanced technology. Read More Innovational Tacit Knowledge Capturing Woman wearing a VR headset interacts with a digital wall displaying a glowing brain, floating books, lightbulbs, and connected holographic elements symbolizing tacit knowledge Read More Unlocking the Power of Tacit Knowledge in Interviews An illustrated scene of a man and woman sitting across from each other at a café table, engaged in conversation. Warm lighting and modern décor surround them, and the words “Tacit Knowledge” appear prominently in the background, emphasizing the theme of sharing insights through dialogue. Read More Exploring the Frontier of Knowledge Management with GPTs: A Global Roundtable Insight Futuristic scene of humanoid robots sitting and standing with laptops in a blue, high-tech environment. Silhouetted humans appear in the background. Text reads ‘GPTs – Knowledge Based Robots Read More Mentoring as an opportunity for tacit knowledge value creation A surreal illustration of two people in business attire sitting across from each other on separate platforms, engaged in conversation at sunrise. Above them, large human faces filled with gears, clouds, and glowing lightbulbs symbolize the flow of ideas and tacit knowledge being shared. Bright light trails connect the lightbulbs, representing insight, creativity, and knowledge transfer. Read More ISO30401 future version– Updating the Principles (Section 0.3) - Part A A person interacts with a glowing digital interface displaying the term “ISO” at the center, surrounded by icons representing knowledge, processes, security, collaboration, and global standards. The futuristic blue interface appears above a tablet, symbolizing modern ISO standards and digital transformation. Read More Digital Transformation: Praise or Daze? A hand holds a transparent digital tablet, above which a glowing circuit-board-style brain hologram floats against a dark blue background filled with soft bokeh lights, symbolizing digital transformation and intelligent technology. Read More Enhancing the Effectiveness of Co-creation Five colorful, faceless 3D human figures stand confidently in a V-formation. The red figure leads in front, with the others—purple, blue, yellow, and teal—standing behind it, each with hands on their hips, symbolizing teamwork, collaboration, and co-creation. Read More Decision-Making in the New Era of Collaboration A silhouette of two feet facing three large white arrows pointing in different directions, symbolizing making choices, decision-making, and selecting a path forward. Read More Harnessing the Power of Co-Creation: A Case for Design-Thinking Based Hackathons A diverse group of people standing in a circle, reaching their hands toward the center to form a unified ring. They are smiling and looking up at the camera from above, symbolizing teamwork, collaboration, and collective effort. Read More Enhancing Collaboration Through the Power of Storytelling Two young children in colorful hats sit on the grass, reading a picture book together outdoors. Read More Collaborative Positioning: Celebrating the difference A large group of brightly colored, decorated eggs in various shades of orange, blue, green, purple, yellow, and pink is arranged against a black background. Near the top of the pile, a single plain white egg stands out prominently among the colorful eggs. Read More What is new in “The NEW collaboration”? A large, diverse group of people of different ages and backgrounds stand closely together, smiling and looking up toward the camera against a white background. Read More Connecting the dots A digital abstract background featuring glowing turquoise lines and dots forming a connected network pattern against a deep blue gradient backdrop. Read More Facilitation - More Essential Than Expected; More Complex Than We Would Wish A conductor in a black tuxedo leads an orchestra, holding a baton and gesturing with his hands. The musicians in the foreground are blurred, emphasizing the conductor’s focused expression and movement. Read More Gamification A playful space-themed illustration showing astronauts, rockets, planets, stars, and a UFO navigating a winding maze-like path against a dark blue starry background. Read More Effective Virtual Online Communication A person speaking into a tin can attached to a string, resembling a homemade communication device, with their mouth open mid-speech. Read More Trust A hand extended upward toward a bright, glowing sun shining through dramatic clouds, with warm light rays illuminating the scene. Read More Mindflex: The Power of Flexible Thinking in Collaboration A silhouette of a human head composed of interconnected blue gears, with some gears floating outward, symbolizing thinking, ideas, or mental processes. Read More Collaborating in practice An illustration of two hands reaching toward each other, one red and one blue, each filled with words related to collaboration such as “connect,” “share,” “assist,” “cooperate,” and “work with.” Read More Key success factors of collaboration A golden key inserted into a keyhole on a metallic jigsaw puzzle piece, symbolizing unlocking solutions, success factors, or interconnected ideas. Read More The new collaboration A collage of four images showing a soccer player kicking a ball, another athlete holding a trophy, a chef preparing a pasta dish, and another chef in full uniform. Below the images is the caption: “From intuitive to manageable collaboration.” Read More Value The word “VALUE” spelled out using electrical cords, each ending in a glowing light bulb, against a bright orange background. Read More Why Knowledge Management Needs Both Precision and Passion A hand holding a pen highlights the word “DEFINITION” in large red letters within a cloud of related gray words such as “business,” “management,” “project,” and “vision.” Read More The Four Engines of Modern Growth: Digital, Data, Knowledge, and Collaboration An abstract illustration of a human head profile drawn with a thin outline, containing interlocking gears of various sizes. From the head, colorful lights in shades of blue, green, and yellow radiate outward, blending into a network of dots and lines that resemble digital connections. The dark background is filled with small points of light, creating a sense of thought processes, innovation, and the flow of knowledge. Read More

The Four Engines of Modern Growth: Digital, Data, Knowledge, and Collaboration Many of us are familiar with the term "Digital transformation". Digital transformation is a code coupling two significant engines of organizational growth; growth based on innovative usage of new digital technologies and growth based on strategic leveraging of data. These two data and digital technology engines are integrated many times together; however, this is not a "must", and it is crucial to recognize both. Why am I writing a KM piece on these two engines? Because I want to announce two additional engines that complement and support the two known engines, and these are: knowledge and collaboration. In this new era of industry 5.0, knowledge leveraging and new collaboration are significant engines that can take an organization and help it grow exponentially. Organizations that know how to spot their unique knowledge can base new services on this knowledge. A construction company, for example, can sell house building locally; however, it can sell design services worldwide. Knowledge is a wonderful asset that is not wasted when shared or used; therefore, the potential for wisely selling services based on it is enormous. In this new world of possibilities, no one can handle it all. That is where cross-collaboration with organizations offering complementing services can produce new bundles, providing the customer with new, better, and more joyful solutions and experiences. First pilots of knowledge and collaboration are now taking place... and they seem successful and relatively cheap. I am calling business C-suites to start requesting such changes. I am calling KMers to roll their sleeves up and start providing such services. A new era is here, and we have an essential role as knowledge managers in driving it forward. Previous Item Next Item

Mentoring as an opportunity for tacit knowledge value creation As KMers, we often find ourselves either mentoring or being mentored. These moments are golden opportunities for knowledge sharing, transferring wisdom, and enhancing [organizational] knowledge retention and development. Today's Knowledge Management Global Network session in the "Leveraging the Value Creation of Tacit Knowledge " course, focused on mentoring. Esteemed Fisher Yu, a global authority on mentoring, led the session, shedding light on this topic. Mentoring is fundamentally about guiding a mentee to focus on first doing the right things and then on doing things right. Echoing Sven Rinke, PhD 's insights (https://lnkd.in/dMizexKj), mentoring transcends merely supplying answers. It's about fostering dialogue and navigating the nuances of decisions together. How can this dynamic duo of mentor and mentee unlock the potential of leveraging tacit knowledge value? It starts with cultivating trust and a relaxed rapport. Through modeling, feedback, encouraging reflection, questioning, and storytelling, we engage in the art of surfacing the tacit knowledge or embedding it more deeply. And when we prioritize DOING THE RIGHT THINGS from the outset, the sky's the limit. We can truly fly high; very High. Previous Item Next Item

Guiding Principles Guiding principles shape how we live and work. While they often go unspoken, in a company with multiple employees, ensuring alignment is crucial. These core principles serve as a lighthouse—not just defining who we are, but guiding how we act. There are countless potential guiding principles, but each company must curate its own—a select set of professional values that truly define its DNA. It’s easy to list impressive-sounding phrases or copy from others, but that approach won’t work. The key is to choose principles that genuinely represent who you are and serve as your compass to success. Proud to share ROM Global’s values—this is how we work: Business-Oriented KM – Thinking from the customer’s business perspective. Focus Where There’s Impact – Intelligent prioritization leads to greater value for our customers. Knowledge & Experience-Based Professionalism – Striving for excellence in every task—learning from colleagues, industry best practices, and global experience, rather than reinventing the wheel. Agility – Adapting methodologies to each customer and context, progressing step by step, and refining solutions along the way. Initiative – Never just react—at the right level, gently push forward. Partnership – Treat customers as partners—walking alongside them on a shared journey to success. Continuous Growth – Keep growing—developing personal 21st-century skills, while also advancing KM expertise at both individual and organizational levels. Technology & Innovation – Read, learn, discuss, and implement new technology solutions. They are tools—but today, they are much more than that. Our vision? To be recognized as the #1 Knowledge Management firm worldwide—the McKinsey of KM. These principles drive us to be forward-looking, action-driven, and impactful—paving the way to excellence. Previous Item Next Item

KM AI Agents Series – Post 3 Many knowledge managers work primarily with documented content. Sometimes we capture tacit knowledge and write it as a Meeting of Minutes, which later becomes a solid ROCK. At other times, we're asked to turn a dense SOP into something clearer and more user-friendly. Or we’re handed a policy and asked: “How do other organizations actually implement this?” For all of these and more, we developed at ROM Global KM AI Agent #3: Missing Points Finder. This agent does more than just analyze documents—it thinks with purpose. Depending on the goal, the audience, and the type of document, it compares the content to previous versions, MoMs, or even global best practices. It identifies what’s missing, where the document could be stronger, and how to make it fit-for-purpose. Whether you're working on internal alignment or external benchmarking, this agent helps turn documents into meaningful knowledge assets. Learn more at our KM AI Agents catalog , or reach out to schedule a demonstration. Our AI agents are available to both our employees and our valued clients. As knowledge managers, we’re no longer just curators of content—we are pioneers of transformation. This new AI era invites us not to adapt, but to lead. Previous Item Next Item

KM AI+ Series – Post #4: Change Management – Where Communication Meets Magic Designing a Change Management Program for KM? It’s not about just communicating—it’s about making your message stick. Communication must be purposeful: tailored to each audience, timed just right, and rooted in the organization’s specific context and challenges. What you say to executives is different from what team leads or knowledge champions need to hear. General messaging won’t trigger change. Smart, strategic communication might. The goal? Stickiness. Finding the Key to hStick. The reality? It’s so hard to get it right, that when a Change Management plan actually works... it feels like we’ve found a MAGICAL STICK And in the new generation of Knowledge Management, we’re not doing it alone. That’s where ROM Global's KM AI agents come in—to support, amplify, and personalize change programs at scale. Curious to learn more? Dive in here Previous Item Next Item

AI Agents Are Leading the Way, and KM Has a Critical Role to Play At the beginning of December 2025, Forbes published its list of 8 Tech Trends Transforming Enterprise in 2026 (the one and only Bernard Marr). The first two trends point clearly to where knowledge work is heading, and both focus on AI and agents. Agentic Platforms These are the next stage of enterprise AI: not conversational tools, but autonomous doers. They run multi-step processes, interact with external systems, keep operations flowing in real time, and behave like virtual co-workers. Their platforms provide the structure needed for governance, compliance, and safe scaling. GenAI Assistants These are human-augmenting companions that strengthen our work. They help with drafting, summarizing, clarifying, recommending and accelerating knowledge tasks, while people remain fully in control. To put it simply: Agentic platforms act FOR you, and GenAI assistants think WITH you. As these technologies evolve, one insight becomes increasingly clear to me: AI can only create real impact whenknowledge and needs are understood, shaped and guided. This is exactly where KMers bring their unique value. We are not observers of the AI era, we help make it meaningful. Previous Item Next Item

Hands-on GenAI course designed for KM professionals. Skip theory and gain tools, frameworks and prompts to transform knowledge retention, expert capture, lessons learned & more with confidence GenAI in Action –The Hands-On Advanced Course for Knowledge Managers Graduates receive the Certified GenAIKM credential - Professional certification in Generative AI for Knowledge Management Register & pay by credit card Register and pay by bank transfer Previous Course Next Course Objectives Why This Is the Best GenAI Course for KM Professionals? No theory overload: just hands-on prompts, tools, and techniques Built by KM experts for KM professionals Covers 10 essential KM solutions – from knowledge retention to portals and lessons learned Includes a practical certification project you’ll design and present If you're ready to turn GenAI into real KM results - this is your course. Course graduates will be issued a Certificate in Applied GenAI for Knowledge Management Description Unlock the power of GenAI for Knowledge Management in this practical, hands-on course built by KM experts for KM professionals. Skip the theory and dive into ready-to-use prompts, frameworks, and tools designed to transform how knowledge is captured, shared, and applied. Through 10 essential KM solutions- like expert capture, knowledge retention, and community building - you’ll gain the skills to lead high-impact KM initiatives with confidence and clarity. ** For details regarding courses in additional languages or tailored for your organization, contact us Duration 7 weekly online sessions (3 hours each) | Total: 21 hours Course Starting Dates April 16th- May 28, 2026 12:00- 3:00 PM UTC Cost 1,200$ US Prerequisites Familiarity with AI chatbot tools (such as ChatGPT) is recommended prior to the course. Syllabus Highlights Week 1 – Smart Understanding and Working with GenAI The AI Revolution: From Algorithms to Intelligence Shaping KM’s Future — Near and Far — in the Age of AI Conversational GenAI for KM Prompt Engineering good practices Week 2 –Managing the KM Program Certification Project Kickoff KM Strategy development with GEN AI Leading Change in AI-Augmented Environments Week 3 – From theory to practice AI Agents Shared challenge- building a KM AI agent Week 4 –Communicating Knowledge WOW presentations AI-based Gamification Techniques for KM Communities of Practice Week 5–Leverage organizational Knowledge Capturing experts’ knowledge with GEN AI Improving Lessons-Learned Processes Responsible AI Week 6 – Making more out of the documented knowledge& information Taxonomies and Information Architecture Technical writing and guidelines generation Preparing for the final task Week 7 – Demonstration, Inspiration & Futures Case Study Participant Certification Demos What’s Next? Future directions for KM in the age of AI Summary and Certification Celebration Testimonials This was an excellent course. It covered a wide range of AI-in-KM topics, content, and tools with great consistency and depth. I found the real-world case studies particularly valuable, enriching the experience with examples and offering great insights for further improving AI applications in KM. The program was also very well-distributed and facilitated. It went by so fast, though. The final project was a great experience for me, like an invitation (and a kind push) to adopt AI in a better way. Well curated and intense content, designed for implementation, covering all aspects from KM Strategy to KM Processes (COP/ K Mapping/ Expert Location/ Campaigns etc) to Content Management + Change Management + Creative Packaging of Knowledge. The certification requires a Project Submission (I created an actual AI Agent); There were case studies presented by organisations. I've come out with actual knowledge on how to implement Ai in an organization! Worth the Investment many times over! Rudolf DSouza, InKnoWin Consulting India Register & pay by credit card Register and pay by bank transfer

Advance your career with ROM Global's Knowledge Management courses. Gain skills in Generative AI, knowledge retention, SOP authoring, change management, and lessons learned. GenAI in Action –The Hands-On Advanced Course for Knowledge Managers Why This Is the Best GenAI Course for KM Professionals? No theory overload: just hands-on prompts, tools, and techniques Built by KM experts for KM professionals Covers 10 essential KM solutions – from knowledge retention to portals and lessons learned Includes a practical certification project you’ll design and present If you're ready to turn GenAI into real KM results - this is your course. Course graduates will be issued a Certificate in Applied GenAI for Knowledge Management Course Details Knowledge management methodologies course Upon completion of the course, the student will have the skills to: Strategic Business Needs Analysis: Develop the skills to analyze an organization's business needs critically, identifying key opportunities for knowledge management. Tailoring Knowledge Management Solutions: Gain the expertise to determine the most suitable knowledge management solutions that align with specific business requirements. Strategic Planning and Leadership: Learn how to strategize and take the lead in planning and implementing effective knowledge management solutions within the organization. Change Management Tools: Acquire essential tools and techniques to effectively manage change during knowledge management initiatives, ensuring smooth transitions. Continuous Knowledge Development: Understand how to foster a culture of continuous learning and knowledge development, facilitating ongoing growth in knowledge management-related capabilities. Course Details SOPs and working guidelines improved authoring course After completing this course, students will have the skills to: Develop skills in creating procedures, SOPs (Standard Operating Procedures), and user guidelines. Enhance the readability and accessibility of documents. Craft documents that cater to both comprehensive reading and quick reference. Create user-friendly materials that offer specific answers to readers' questions. Improve document quality for increased user satisfaction and efficiency. Course Details Knowledge Retention Mastery using the KiSure Advanced Methodology and Best Practices After course completion, the student will have acquired the skills to: Identify and prioritize critical knowledge within their organization, ensuring strategic alignment with business objectives. Capture tacit and explicit knowledge efficiently, making it actionable and accessible. Engage the experts in the retention process. Structure and document the knowledge in a manner that is both sustainable and conducive to easy retrieval and application. Seamlessly integrate retained knowledge into the company's culture and daily processes, thereby enhancing overall organizational resilience and adaptability. Oversee knowledge retention initiatives from start to finish, delivering results that solidify the company’s intellectual foundation and contribute to its competitive edge. Course Details Change management course After course completion the students will have the skills to: Develop a Customized Change Management Toolbox: Equip students with the skills to design their own toolbox tailored to facilitate effective organizational change management. Create Strategic Implementation Plans: Enable students to formulate comprehensive work plans to implement change initiatives successfully. Differentiate tools and strategies to address the unique needs of various stakeholders at each stage of the implementation process. Course Details A holistic approach to lessons learned course After course completion, the students will have the skills to: Master Facilitation of Debriefing Sessions: Develop the skills to lead efficient and effective debriefing sessions that extract valuable insights and knowledge from experiences. Establish a Robust Lessons Knowledgebase: Learn how to systematically collect, organize, and manage lessons learned, creating a valuable knowledge repository for your organization. Enhance the Usability of Lessons Learned: Discover strategies and techniques to make lessons learned more accessible and applicable, ensuring that they contribute to continuous improvement and informed decision-making within your organization. Course Details Knowledge Management Courses

KM AI+ Series: Smarter Strategic Decisions We make decisions all day, every day. Many are immediate—handled well with experience, knowledge, and intuition. But some decisions are different. They're strategic. Think of choices like: Setting the next growth strategy for your KM unit Selecting your organization's central knowledge platform Structuring knowledge operations—centralized or decentralized These are just examples. hashtag#Strategic_decisions come in many forms. What they share in common: They're complex They involve multiple valid options Each option carries trade-offs. Sure, you could ask AI for advice. But Out of context answers are rarely helpful at this level. Instead, at ROM Global, we recommend using a different approach: A KM AI+ Agent designed specifically for decision-making. This AI agent doesn’t tell you what to do. It guides you through structured thinking— Asking layered, context-aware questions Helping you weigh options Relying on distilled best practices from real-world decision experts. Because when the future is here, it's best to face it smartly Previous Item Next Item

The missing link between GenAI tools and KM impact For Knowledge Managers, GenAI brings not only new tools — but a rare opportunity. Across organizations, technology is advancing fast, yet the real transformation still depends on how people create, share, and apply knowledge. And who knows this better than Knowledge Managers? We are the ones who already map knowledge flows, understand work contexts, and bridge people, content, and technology — making us uniquely positioned to lead GenAI education and task-level integration across the organization. KM + AI services may include: Customized education: enabling each team and role to use GenAI effectively in their knowledge work. Task-level integration: identifying where GenAI truly augments human insight. Change management: building new habits of collaboration and trust between people and AI. Responsible implementation: ensuring organizational knowledge stays protected. KM AI Agents: built from the tacit knowledge of your experts, demonstrating GenAI’s potential to management while directly improving business performance. This is our moment as Knowledge Managers to make a visible difference and to lead how organizations learn and work smarter in the GenAI era. And when we do all that, we as Knowledge Managers can ensure a human-sensitive and intelligent synergy , one that respects people, knowledge, and technology alike. Previous Item Next Item

Collaboration Over Competition: A Smarter Way Forward Today at the Knowledge Management Global Network course on Knowledge Creation & Innovation, we had the privilege of learning from Vadim Shyrayev, who led a thought-provoking session on: From Competition to Collaboration We're so accustomed to competing that we rarely pause to imagine what could be gained by choosing collaboration instead. Vadim challenged that mindset as collaborating, even with competitors, can: Expand our playing field—from a red sea to a blue ocean Save tremendous energy otherwise lost in unproductive rivalry Simply... make us smile more But collaboration isn’t just teamwork. It’s about crossing boundaries—working with people outside your usual circles, across organizations, toward a shared purpose. Vadim shared practical tips to cultivate this mindset: Aligned Mission, Purpose, and Values Collaborate with those it is important to, not with those it is easy Nurture a Collaborative Culture Train for Mindflex – the ability to shift perspectives and realign as context evolves Build Shared Knowledge Assets Strengthen Your Own Differentiation – it builds trust and unlocks willingness to partner True innovation isn’t about guarding ideas—it’s about growing them together. Let’s dare to be open, even in spaces where we were taught to compete. Previous Item Next Item