The business world we participate in is abundant with service providers, from telephony, internet, and various logistics services to...

Fundamentals in Managing Customer Support Operations In the past, the telephone was the primary means of communication between customers...

The increasing growth of the gap between the capacity and abilities of the storage and data retrieval systems and the users' ability to...

Undoubtedly, "The Knowledge-Creating Company," authored by Nonaka and Takeuchi in 1995, is a seminal work in knowledge management. Delving into Japanese culture, the book elucidates, through a knowledge-centric lens, how Japanese companies excel in innovating and achieving success by fostering a culture of knowledge sharing. Fast forward five years to 2000, and Nonaka, in collaboration with Von-Krogh and Ichijo, authors a sequel titled "Enabling Knowledge Creation." This rela

Knowledge management is not a task for one person, no matter how talented they may be. One of the critical success factors (CSF) is a...

Establishing a repository of insights and lessons learned is one of the most complex solutions within knowledge management solutions. The...

What is RSS? (Really Simple Syndication) RSS is a standard for distributing and sharing content on the Internet. It is an information...

Written in collaboration with Noga Chipman and Naama Berkovich The characterization process is one of the most central processes, if not...

" Working Knowledge ," authored by the globally renowned leaders in knowledge management, Larry Prusak and Thomas Davenport, was initially published in 1998, followed by a soft edition in 2000 that incorporated an introduction. In a concise statement, it is a classic in knowledge management, representing a pioneering contribution to the field by addressing work methodologies for various stages of the knowledge life cycle. While distinct from a case study, the book offers nume

As an ordinary person, I've recently encountered the term WEB 2.0 quite often. As someone who has been involved in knowledge management...

Prominent figures such as Nonaka, Davenport, Prusak, David, and Snowden are frequently cited in the knowledge management discipline. Collison and Purcell, former colleagues in the knowledge management team at British Petroleum (BP), have authored a book deserving careful examination and reading despite the authors' anonymity. The duo outlines practical methodologies for knowledge management in a well-written and easily understandable book enriched with examples from their exp

Marketing of Knowledge Management Activities Marketing knowledge management activities are an integral part of ongoing operations. It...

Almost every solution we establish within the knowledge management domain requires resource allocation. Typically, these are mainly time...

The term "dashboard" has become common for anyone involved in information presentation. But do we really know what it means? The term has...

The term 'Dashboard' has become a common term when presenting information, but do we really know what the term actually means? The term...

We have often noted in the past that knowledge management is a means to achieve business benefits and certainly not an end in itself. In...

As an ordinary individual, I've recently encountered the concept of WEB 2.0 quite frequently. As someone deeply involved in knowledge management for almost a decade, I find this phenomenon particularly intriguing. Has WEB 2.0 cracked the code that we, knowledge managers, tirelessly strive to decipher daily? How is it that there is such vibrant participation from people who willingly share knowledge and contribute their experiences daily? What does Web 2.0 entail, and how does

In November 2005, the father of management theory and one of its luminaries, Peter Drucker, passed away. Renowned for seamlessly blending academic and theoretical knowledge, Drucker held diverse roles as a lecturer, management consultant, "guru," and prolific author. He left behind a legacy of 39 books and hundreds of articles, having lived to 96. Most knowledge managers are familiar with Drucker's groundbreaking work, "Management Challenges in the 21st Century," published in

Try to think about the last time you renovated your living room. Most likely, this isn't an everyday activity for many of us. On the...

What is usability of portals and organizational websites? Usability of portals and organizational websites is an indicator of how easy is...