The 'long-tail principle' is a term from the world of statistics which describes a specific form of distribution. Chris Anderson coined...

ERP (Enterprise Resource Planning) is an organizational concept implemented through information technology. ERP systems consist of...

Written in collaboration with Dr. Moriah Levy The 21st century is the century of knowledge workers. In his 1999 book "Management...

I've reviewed numerous books on knowledge management and its fundamentals, and unquestionably, "If Only We Knew What We Know," written by O'Dell and Grayson, the CEO and founder of APQC – an American nonprofit quality organization, stands out as a highly recommended read. This book delves into knowledge management by emphasizing the sharing of existing organizational knowledge, distinguishing itself from other works, such as Nonaka's, which focus on generating new knowledge.

One of the central dilemmas, and perhaps the most important one, in managing lessons and insights is how to use them. Even if we...

Written in collaboration with Sagit Salmon Who hasn't felt that sharing knowledge requires time and investment that we cannot afford to...

The business world we participate in is abundant with service providers, from telephony, internet, and various logistics services to...

Fundamentals in Managing Customer Support Operations In the past, the telephone was the primary means of communication between customers...

The increasing growth of the gap between the capacity and abilities of the storage and data retrieval systems and the users' ability to...

Undoubtedly, "The Knowledge-Creating Company," authored by Nonaka and Takeuchi in 1995, is a seminal work in knowledge management. Delving into Japanese culture, the book elucidates, through a knowledge-centric lens, how Japanese companies excel in innovating and achieving success by fostering a culture of knowledge sharing. Fast forward five years to 2000, and Nonaka, in collaboration with Von-Krogh and Ichijo, authors a sequel titled "Enabling Knowledge Creation." This rela

Knowledge management is not a task for one person, no matter how talented they may be. One of the critical success factors (CSF) is a...

Establishing a repository of insights and lessons learned is one of the most complex solutions within knowledge management solutions. The...

What is RSS? (Really Simple Syndication) RSS is a standard for distributing and sharing content on the Internet. It is an information...

Written in collaboration with Noga Chipman and Naama Berkovich The characterization process is one of the most central processes, if not...

" Working Knowledge ," authored by the globally renowned leaders in knowledge management, Larry Prusak and Thomas Davenport, was initially published in 1998, followed by a soft edition in 2000 that incorporated an introduction. In a concise statement, it is a classic in knowledge management, representing a pioneering contribution to the field by addressing work methodologies for various stages of the knowledge life cycle. While distinct from a case study, the book offers nume

As an ordinary person, I've recently encountered the term WEB 2.0 quite often. As someone who has been involved in knowledge management...

Prominent figures such as Nonaka, Davenport, Prusak, David, and Snowden are frequently cited in the knowledge management discipline. Collison and Purcell, former colleagues in the knowledge management team at British Petroleum (BP), have authored a book deserving careful examination and reading despite the authors' anonymity. The duo outlines practical methodologies for knowledge management in a well-written and easily understandable book enriched with examples from their exp

Marketing of Knowledge Management Activities Marketing knowledge management activities are an integral part of ongoing operations. It...

Almost every solution we establish within the knowledge management domain requires resource allocation. Typically, these are mainly time...

The term "dashboard" has become common for anyone involved in information presentation. But do we really know what it means? The term has...