What is a group? What conditions are necessary for its success? What distinguishes a knowledge development group from other groups...

Have you ever heard of the term Digital Customer Experience? The term originally referred to the experience (i.e. process) the customer...

If there's something that Google has mastered, it's search engines. Anybody involved in website analysis and promotion is trying to find...

I assume everyone has heard of the first Israeli spaceship, Beresheet, which was launched to the moon on February 22nd, 2019. Israel's...

How can we uniformly direct users that speak different languages? One solution is a use of simple, Visual Language. Visual Language is...

" PVaR: Project Value at Risk " was written by Nicki Kons in 2016. Nicki Kons, a specialized project manager in the domain of risk...

The importance of intra-organizational communication   Intra-organizational communication plays two important roles: Transferring data...

Internet hyper-text technology took the world by storm at the dawn of the 21st Century. Nowadays, it is still going strong, changing the...

The book " Black Box Thinking, " by Matthew Syed, 2015, delves into the propensity of high-tech and aviation industries to foster...

Any organization that operates services centers knows that sharing knowledge increases edge user satisfaction. An organization that...

A concept is the literal form of our perception of reality. A concept is a definition of a number of elements collectively, through the...

Our means of customer service have advanced greatly in recent years. Subsequently, so have our expectation as customers that our service...

" Great at Work: How Top Performers Do Less, Work Better, and Achieve More " is a book written in 2018 by Morten Hansen, a professor at...

Quick and consistent communication with clients is the key to successful management of any organization. In our day and age, in which...

My previous pieces on video content discussed combining video and Knowledge Management (click here ), tips for writing a script for your...

Knowledge management heavily relies on psychological and cognitive principles, leveraging the inherent aspects of human nature to create...

​​ " Mindgym: Achieve More by Thinking Differently ," authored by Sebastian Bailey and Octavius Black in 2014, delves into various...

Every organization, regardless of its size, needs as much internet promotion, marketing and branding as possible. Exposure attracts...

I began my professional journey as a service representative at a cellular company. Even when knowledge administration was perceived as a...

As an organizational knowledge manager, I find myself positioned at a pivotal and strategic crossroads within the organization where I am...