Daniel Rasmus is an AI expert with deep experience and understanding in knowledge management. Always innovative, always practical. Daniel Rasmus's blog Previous Item Next Item Daniel Rasmus is an AI expert with deep experience and a strong understanding of knowledge management. Always innovative, always practical. Read here >>

Knowledge management conferences around the world Conferences - December 2025 Previous Item Next Item KMWorld Europe 2026 14-15 April London, UK Details here >> Knowledge Summit Dublin 2026 29-30 June Details here >> APQC CONNECT 2026 April 22-23, Houston, TX Details here >>

f88527e0-c659-4728-9704-89514ce33192 Content Manager In charge of managing the content of a designated knowledge base, serving customers, employees or other stakeholders. Roles: Identifying new knowledge to be managed, and the best way to organize it within the knowledge base. Creating new content and maintaining the existing content, keeping it up-to-date. Ensuring content quality. Measuring knowledge base usage and effectiveness Possibly developing content guidelines that outline the organization's standard Possibly managing a team of content editors. Previous Item Next Item

4a780845-5dc3-40a9-ae08-60b3707083ac Knowledge Manager The person leading the knowledge management activity in an organization or sub-organization. May lead a team or perform the job solely. The role of a knowledge manager includes: Leading the design of the organizational Knowledge Management strategy Setting up the digital, methodological, and cultural knowledge management infrastructure - Analysing and prioritizing business needs to be addressed by Knowledge Management Providing knowledge management solutions to the various defined needs (or guiding knowledge leaders on how to do so) Governing the Knowledge Management system usage Educating stakeholders on how to manage or better handle their knowledge. The skills required to be a good knowledge manager: Communication skills Project management capabilities Digital orientation System thinking Enterprise; the ability to initiate new ideas and push them forward. Previous Item Next Item

f2ee2450-1f13-461d-8eef-82981b24f5aa Subject Matter Expert (SME) An employee with deep knowledge of a specific discipline that is required in regard with ensuring business performance. The SME's role in aspects of knowledge management includes: Directing the understanding of existing information and knowledge on the matter of expert Leading the collection and capturing of information and knowledge into knowledge bases solutions Answering questions and leading discussions on the matter of expert Being responsible for sub-areas in portals and / or communities of practice Serveing as a knowledge advocat/champion, enocuraging the surrounding to use the knowledge management solutions. Previous Item Next Item

6615bceb-388e-4c37-9610-ee65a4668bad Knowledge Champion An individual within the organization who is passionate about knowledge management and acts as an advocate for it. Promotes the value of knowledge management, share knowledge with others, and encourages others to participate in knowledge management initiatives. Many times, is nominated to lead knowledge management in the unit in which he/she serves. Previous Item Next Item

455950a1-c750-498e-ac11-f09bb2057901 Content Editor Responsible for ensuring the quality and accuracy of the content published by an organization in an internal or external knowledge base. Key roles include: Conducting research, collecting inputs from subject matter experts, and writing new content articles. Reviewing content to ensure it is written in an accurate way, grammatically correct, and meets the organization's standards. Editing content, improving its clarity, flow, and readability. Ensuring consistency in style, tone, and voice, minimizing overlapping between articles. Managing the content production process. Previous Item Next Item

ROM Global is a leader in knowledge management, providing knowledge management services: Analysis & Planning, Consulting, Turn-key Projects, and knowledge management operations. Has unique methodologies for lessons learned, ISO30401, document management, knowledge sharing, knowledge communities, knowledge needs mapping, knowledge innovation, knowledge development, and knowledge retention, methodology of Knowledge retention strategies on how to use Knowledge retention in the workplace (KiSure) Knowledge Management Services ROM Global provides a comprehensive range of Knowledge Management (KM) consulting services With nearly 500 years of combined experience across diverse industries and organizations, ROM Global has cultivated unparalleled expertise in Knowledge Management (KM), establishing itself as an industry leader. Our solutions are designed to empower KM professionals and enhance organizational knowledge capabilities, ensuring long-term success and efficiency. Expert Knowledge Management Solutions: Strategy KM Best Practices Database: A continuously updated, dynamic repository featuring over 200 actionable best practices, offering insights into when and why different KM approaches deliver optimal results. Consulting AI-Powered KM Agents: Advanced AI-driven solutions designed to capture tacit knowledge, structure impactful lessons learned, develop change management strategies, and support complex decision-making—enhancing organizational intelligence and efficiency. Education ROM provides knowledge management general and specific courses At ROM Global, we go beyond traditional KM consulting by integrating cutting-edge methodologies, innovative technologies, and strategic expertise to help organizations maximize the value of their knowledge assets. Key Knowledge Management services: Generative AI - AI Integration Our Service Knowledge Retention - Capturing Tacit Knowledge Our Service Lessons Learned - The Day After Our Service SOP’s and Smart document’s accessibility Our Services Knowledge Management in Service Centers Our Services Change Managment Our Services To the complete list of ROM’s knowledge Management Services >

Enhance your organization's performance with ROM Global's comprehensive Knowledge Management services, including strategy development, consulting, turnkey projects, and education. Knowledge Management Services Applied Generative AI Our Service Change Management Our Service Knowledge Management in Service Centers Our Service Knowledge Retention - Capturing Tacit Knowledge Our Service Lessons Learned - The Day After Our Service SOPs and Guidelines accessibility Our Service More Services >

Discover how ROM Global's Knowledge Management solutions benefit sectors like Energy, Finance, Government, Healthcare, High-Tech, Manufacturing, and Retail. Knowledge Management Sectors Construction and Infrastructure Knowledge management strengthens organizational memory across complex planning and execution processes, leverages accumulated insights to reduce errors and drive continuous improvement, and contributes to organizational resilience – all of which are critical in the dynamic construction industry. How knowledge management benefits the construction sector: Preserves operational and engineering know-how as experienced employees retire, preventing loss of field and planning expertise. Reduces response times to issues and on-site challenges through accessible, digitized knowledge repositories. Identifies skills gaps by analyzing internal knowledge flows and benchmarking against industry standards. Enables systematic learning from incidents, safety breaches, and engineering failures – leading to updated protocols, improved quality, and a strengthened safety culture. Energy and Utilities Knowledge Management sustains institutional memories around vital infrastructure, leverages collective insights to minimize disruptions and develops organizational resilience - all crucial for energy utilities. knowledge management benefits the energy and utilities sector: Retain infrastructure management expertise despite attrition of veteran employees. Speed up troubleshooting and issue resolution through shared technical databases. Identify staff capability gaps via internal knowledge flow analysis and external benchmarking. Learn from incidents to improve safety protocols and asset reliability. Accelerate R&D and technology adoption leveraging industry pilots and proofs-of-concept repositories. For more information Financial Services Knowledge management can benefit finance in several ways: Collecting, organizing and sharing existing financial knowledge across the organization, including financial reports, market analyses, models, etc., enabling easy access and reuse. Learning from past experiences and mistakes by analyzing previous decisions and outcomes to improve financial decision-making processes. Identifying internal experts and leveraging their tacit knowledge via interviews, roundtables, etc. Facilitating knowledge sharing networks between finance and investment employees. Implementing knowledge management technologies like databases, decision support systems, and data mining tools. Measuring the business impact and value of applying knowledge management in finance. Government & Public Sector The world of government is a knowledge-rich world. The entire government's activity is based on knowledge, and service to the citizen. Many times this knowledge is not only within the various ministries , but also with the need for an interface between the various government ministries and the public Knowledge management in the public sector helps to improve work and service processes: Retain institutional knowledge across changes in leadership and staff turnover. This avoids loss of operational insights, policy expertise, and continuity in long-term initiatives. Methods include post-action reviews, mentoring programs, and documenting standard operating procedures. Facilitate interdepartmental collaboration and breaking down of knowledge silos.Knowledge Management portals, communities of practice, and cross-functional teams can foster info sharing between government agencies. This reduces duplicating work. Streamline transfer of knowledge from outgoing to incoming administrations to minimize disruptions in daily governance during transitions. Taxonomies, handover notes, and comprehensive databases maintain context. Inform evidence-based policymaking through institutional memory and analysis of past programs' outcomes. Rapid access to statistics, post-implementation studies, and previous cases enriches decisions. Provide centralized access to laws, regulations, government reports and historical documentation for employees and public access. Expertise locators also assist in routing citizen requests. Healthcare and Pharmaceutical Facilitating collaboration and knowledge sharing between medical researchers to accelerate drug discovery and development. Knowledge Management platforms help scientists share insights, data, and findings. Managing scientific data, research findings, and lab best practices for reuse. Storing and organizing R&D knowledge in databases improves efficiency by preventing redundant efforts. Enabling analysis of adverse drug reactions patterns to improve pharmaceutical safety monitoring. Identifying trends via data mining supports pharmacovigilance. Codifying medical expertise and treatment protocols into organizational knowledge bases that new doctors and healthcare providers can access as reference materials. This retains institutional learning. Disseminating the latest medical research findings to healthcare practitioners to inform evidence-based care. Medical wikis, portals make distribution easier. Providing training materials and documentation of standard operating procedures for consistency across sites. Avoiding knowledge loss from staff turnover. High-Tech sector The high-tech world is an advanced world. His employees are knowledge workers. Their activity as well as success depends on the knowledge in their heads. Knowledge management helps to share, preserve and develop the new knowledge, faster and with fewer quality problems. Knowledge management can assist High-Tech companies in several key aspects: Enabling sharing and distribution of technical knowledge between teams - making documentation, code, work processes and lessons from previous projects accessible. Creating comprehensive knowledge bases with solutions and precedents that can be searched when needed, saving time and duplicate efforts. Managing customer and product data in CRM and database systems to inform market analysis and business decisions. Documenting workflows, protocols and "best practice" standards to ensure consistency and knowledge retention. Identifying internal subject matter experts and leveraging their personal know-how via off-boarding interviews and mentoring programs. Knowledge management facilitates innovation, resource optimization and business continuity for tech companies. It connects people to existing insights while providing infrastructure for systematically harnessing new expertise. Manufacturing The world of industry has undergone many changes in recent years. 50 years ago we thought and managed Hapoel in terms of production, as part of the activity chain. Workers worked in the factory from the day they completed their training until the day they retired. In the 21st century, the entire industry is integrated with technology, a variety of processes are integrated, and the employees are first and foremost knowledge workers. We expect them to exercise judgment and make decisions. The main need in the industry is sharing the knowledge accumulated by the professional bodies, documenting it and turning it into an organizational asset. At the same time, it is very important to make wise use of the knowledge gained, as well as to reproduce successes and avoid repeating mistakes. The implementation of knowledge management solutions in the world of industry may be a decisive and significant factor in responding to these needs and creating a competitive advantage. Professional Services (Law, Consulting) Knowledge Management helps professional services firms reuse prior work products efficiently, locate specialist talent on demand, reduce new employee learning curves, strengthen sales pursuits through insight, systematize service delivery excellence, and forecast projects accurately - enabling higher quality and profitability. knowledge management benefits professional services like law and consulting: Retrieve precedent cases and templates to jumpstart new client assignments. Identify internal subject matter experts via skills profiles and networking analysis. Transfer client engagement and project delivery know-how to new hires. Analyze win/loss data to refine business development pitches. Codify learned best practices on optimal team structures and workflows. Simulate scenarios through models to estimate engagement costs and resources. Retail Knowledge Management helps retailers harness data insights, sustain institutional knowledge, disseminate internal best practices, systematically improve customer experience based on feedback, and adapt proven external success formulas - thereby increasing competitiveness. nowledge management benefits the retail sector: Understand customer behavior through analytics of purchase data to optimize merchandising. Share best practices on store operations and sales techniques across franchises. Retain know-how of veteran employees through interviews and peer mentoring programs. Mine feedback and reviews to improve customer experience. Codify store opening and management standard operating procedures into playbooks for consistency. Learn from other retailers' successes and challenges through benchmarking studies.

Knowledge Management in Service Centers Our service empowers your service center for flawless customer interactions. We build, upgrade, and maintain robust, well-organized databases, putting knowledge at operators' fingertips for quick, accurate, and professional responses. With our solutions, operators gain confidence, equipped to provide first-rate service every time. Invest in customer satisfaction by upgrading your service center's foundation with our comprehensive database solutions, ensuring a seamless journey that increases loyalty. ROM specializes in establishing, upgrading, and managing service centers' databases to ensure each operator provides a quick, accurate, and professional response. Articles To all services Generative AI Prompt bank

Change Management Lead successful transformations with our cutting-edge change management service. We integrate the latest methodologies to ensure smooth transitions and maximized impact. We leverage the newest knowledge in change management, crafting a customized approach for exceptional results. ROM specializes in leading change management processes while applying integrated methodologies at the forefront of the new and developing knowledge in the field. Articles To all services Generative AI Prompt bank