Responsible for ensuring the quality and accuracy of the content published by an organization in an internal or external knowledge base.
Key roles include:
Conducting research, collecting inputs from subject matter experts, and writing new content articles.
Reviewing content to ensure it is written in an accurate way, grammatically correct, and meets the organization's standards.
Editing content, improving its clarity, flow, and readability.
Ensuring consistency in style, tone, and voice, minimizing overlapping between articles.
Managing the content production process.