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In charge of managing the content of a designated knowledge base, serving customers, employees or other stakeholders.
Identifying new knowledge to be managed, and the best way to organize it within the knowledge base.
Creating new content and maintaining the existing content, keeping it up-to-date.
Ensuring content quality.
Measuring knowledge base usage and effectiveness
Possibly developing content guidelines that outline the organization's standard
Possibly managing a team of content editors.
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