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Content Manager

In charge of managing the content of a designated knowledge base, serving customers, employees or other stakeholders. 


  • Identifying new knowledge to be managed, and the best way to organize it within the knowledge base.

  • Creating new content and maintaining the existing content, keeping it up-to-date.

  • Ensuring content quality.

  • Measuring knowledge base usage and effectiveness

  • Possibly developing content guidelines that outline the organization's standard

  • Possibly managing a team of content editors.

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