2Know Newsletter News Taxonomy - A World of Products or Knowledge Management Work? Recently, Daniel Rasmus, Vice President and Principal Analyst at Giga Information Group, was quoted as claiming that "taxonomy does not... Read Article Knowledge Management "Project" Anyone practically engaged in knowledge management eventually grapples with how to develop a work plan for knowledge management. After... Read Article Articles Previous Newsletters Printed Version Subscribe 2002 May

2Know Newsletter News What They Didn't Tell You About Knowledge Management - Book Review Published in 2006, " What They Didn't Tell You About Knowledge Management " was written by Jay Liebowitz, a professor of information science with a background in library and informatics and experience as a NASA knowledge manager. The book articulates his philosophy by combining a methodological perspective rooted in academic expertise with a practical vision derived from his role at NASA. This book is one of the 46 authored and published by Liebowitz, many related to knowledge management. It... Read Article Knowledge Retention through Learning Sessions Knowledge retention activities are typically perceived as involving only two people: the knowledge giver and the knowledge receiver.... Read Article Business Intelligence - Tips for Effective Use of Existing Tools Below are tips for effectively using existing business intelligence tools. This document is based on an article by SAP and Intel... Read Article Micro-blogging and Twitter Much has been written about blogs and personal pages. Many of us already belong to the "peeking" and sharing culture and expose ourselves... Read Article Articles Previous Newsletters Printed Version Subscribe 2009 June

2Know Newsletter News Overcoming information overload: the role of organizational search engines A wise man once said: "Just as the preoccupation with the problem of hunger at the beginning of the twentieth century was replaced by... Read Article Knowledge Management Project Leader Many organizations face the question of who should lead the knowledge management project. The world of knowledge management has many... Read Article Ecology of Knowledge Knowledge exists in ecological systems where there is mutual fertilization of information, ideas, and inspiration. The ecological... Read Article Search Engines A wise man once said: "Just as the concern with hunger at the beginning of the twentieth century was replaced by a massive focus on... Read Article Articles Previous Newsletters Printed Version Subscribe 2002 July

2Know Newsletter News Customized Implementation Co-written with Dr. Moriah Levy We all recognize the importance of the implementation phase in any organizational project, particularly... Read Article Role Transition Knowledge is one of the main assets driving any organization today. Knowledge management is a process that organizations strive for, but... Read Article Articles Previous Newsletters Printed Version Subscribe 2004 October

2Know Newsletter News Effective Virtual Communication It is so obvious, and yet I never thought about it. When we discuss effective virtual online communication, we should distinguish between... Read Article New KM: Creative Collaboration and Ideation I am speaking a lot about the “NEW KM”. Today's event of Knowledge Management Global Network , a Pre-HaKMthon, was a great example... Read Article Baking Content Let's say you want to bake a chocolate cake. What's the first thing you do? Assuming you're not the Swedish chef from The Muppets, you... Read Article Digitalization and the virtual world in our new age Internet usage has grown exponentially, and its growth affects human culture and society. The proliferation of computers, which have... Read Article Global KM Hackathon: Overcoming Challenges Hackathons are part of the new trendy activities, and many forums and organizations like including them as part of their yearly events.... Read Article Stuck: How to Win at Work by Understanding Loss - Book Review The book " Stuck: How to Win at Work by Understanding Loss " was authored by Victoria Grady and Patrick McCreesh in 2022. Victoria Grady... Read Article Global KM Toolkit Collaboration We worked together: KMers from Iran, France, Thailand, Israel, Jordan, Australia, Nigeria, Indonesia, India, Pakistan, and more. For... Read Article Beyond Gamification: Techniques for Engagement in Knowledge Management Engagement. We all know how critical engagement is to driving success when managing our knowledge and in so many additional non-trivial... Read Article Articles Previous Newsletters Printed Version Subscribe 2022 August

2Know Newsletter News What to Do When There's No Time to Share Knowledge? Written in collaboration with Sagit Salmon Who hasn't felt that sharing knowledge requires time and investment that we cannot afford to... Read Article Knowledge Preservation in Customer Retention Centers The business world we participate in is abundant with service providers, from telephony, internet, and various logistics services to... Read Article Benefits of Implementing a Knowledge Base for Online Self-Service Fundamentals in Managing Customer Support Operations In the past, the telephone was the primary means of communication between customers... Read Article Task Force Knowledge management is not a task for one person, no matter how talented they may be. One of the critical success factors (CSF) is a... Read Article Articles Previous Newsletters Printed Version Subscribe 2007 June

2Know Newsletter News Knowledge Management, Interim Summary And this time, an interim summary of the field's development —a snapshot of the past and present, while attempting to learn about the... Read Article The Enterprise Portal - Between Success and Failure In the new era, organizations face a knowledge and information overflow on one hand, and a multitude of supporting systems for work and... Read Article Articles Previous Newsletters Printed Version Subscribe 2001 August

2Know Newsletter News On Human and Organizational Memory If you begin to lose your memory, even in small amounts, you will discover that memory is the essence of life. Life without memory is not... Read Article Information System Implementation vs. Knowledge Management Solution Implementation Written in collaboration with Dr. Moriah Levy There is a saying: "A good product sells itself." However, this perception is not true in... Read Article Articles Previous Newsletters Printed Version Subscribe 2005 July

2Know Newsletter News Chatbots: 3 modules of service improvement Nowadays, many businesses tend to incorporate Chatbot components into their websites to improve customer service and leverage sales.... Read Article Unveiling the Power of Storytelling: From Ancient Myths to Modern Business Strategies Storytelling is the art of sharing narratives orally or through various media techniques. On the business front, it serves as a technique... Read Article Cognitive Accessibility Cognitive accessibility is a term referring to a simplification of an environment so to make it easier to understand or navigate.... Read Article Mindset - Book Review " Mindset: Changing the Way You Think to Fulfill Your Potential " is a book authored by Dr. Carol Dweck, a world-renowned expert in... Read Article Articles Previous Newsletters Printed Version Subscribe 2020 March

2Know Newsletter News It's best to keep it personal I've recently connected to Netflix. It has proven to be one of my best content consumption experiences in a while. Why? I can choose... Read Article Change by Design - Book Review The book " Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation " was written by Tim Brown in 2009.... Read Article Holistic User Experience: not a matter of "New Age" Long before the dawn of the age of "fake news" in which the credibility of all news reports is challenged, prior to post modernism... Read Article Have you heard of ShareGate? Spoiler: this piece was written while migrating to SharePoint websites @ a client via ShareGate and is the result of great excitement. ... Read Article Articles Previous Newsletters Printed Version Subscribe 2018 January

2Know Newsletter News Micro Copy t's the little details that make the difference… Picture an afternoon stroll on a busy street in London. There, in a shop window. A... Read Article The 70:20:10 model and Knowledge Management You've probably heard of learning everywhere: in a work environment, in a classroom, with your cell phone, in a course or lecture,... Read Article Articles Previous Newsletters Printed Version Subscribe 2015 February

2Know Newsletter News The Conflict in Knowledge Management in Organizations Composed of Cohesive Sub-Organizations How do we manage knowledge in an organization when the individual's primary affiliation is to a subgroup within it rather than to the... Read Article Immediate Visibility of Benefit The knowledge management process in an organization must navigate the delicate space between the individual and the organization as a... Read Article Knowledge Management Forecast - The Road Ahead is Long Knowledge management is a field that is developing in more and more organizations. In the early years, we asked ourselves about the... Read Article Articles Previous Newsletters Printed Version Subscribe 2003 September