2Know Newsletter News ROM News - September 2025 We’re excited to announce that today we launched ROM’s innovative course for Knowledge Managers, focusing on the practical application of Artificial Intelligence in knowledge management. Save the date: October 20–24 is Global Knowledge Management Week 2025 . This is an excellent opportunity to initiate, join, and participate in activities and events that promote knowledge management across organizations, networks, and the wider community. Want to discover how Knowledge Management is really done in the organizational world? In our latest video, Dr. Moria Levy speaks with Julia Frozza from SBGC in Brazil. Julia shares inspiring insights about building a knowledge and learning culture in a diverse, vibrant organization. A conversation that offers a real glimpse into the challenges and successes of KM in the real world. Watch here >> A blog about knowledge, knowledge management, and content management by KONTENT The Kontent.ai blog offers up-to-date ideas, practical tools, and real-world examples — perfect for anyone looking to take their content operations to the next level. Read here >> You Can’t Scale AI Without Knowledge Management: A Strategic Roadmap for Leaders - Article Why do so many AI initiatives stall before delivering real value? Because they start with technology instead of knowledge. This article explains why knowledge management is essential for AI success—and how to build a smart foundation that enables truly effective AI. Read here >> Upcoming Conferences - September 2025 KMWORLD November 17-20, 2025 Washington, DC, USA Register here >> Knowledge Management in Public Organizations: "Even a thousand-mile journey begins with one small step" In recent years, there has been growing recognition of the importance of Knowledge Management in organizations. Professional,... Read Article Recurring Knowledge Management in Call Centers – Turning Hassle into Strategic Resource Service and sales call centers operate in a dynamic environment, handling thousands of interactions daily. Alongside organized procedures... Read Article C&C thinking – Book Review The book " C&C Thinking: Becoming Whole" was written by Alex Bennet in 2025. I think I served as a trigger for the book's creation. Half a year earlier, I approached Alex and told her about a course we were conducting for KMGN—the Knowledge Management Global Network—and asked her to lead a session on critical and creative thinking in the first fundamentals module. Due to the course's density, we packaged both topics together, and we knew that Alex was the right person to offer this... Read Article Articles Previous Newsletters Printed Version Subscribe 2025 September

2Know Newsletter News WEB Discussion I am still slightly anxious at first. Just picture it: a large meeting room full of experts, some internal and others external experts... Read Article Using BI Systems in Measurement Processes and Decision Making Do you know Linda? Linda is an open and talented young woman. She graduated with a degree in philosophy. As a student, she was very... Read Article Business Agility - Book Review The book " Business Agility: Sustainable Prosperity in a Relentlessly Competitive World ," by Michael Hugosת 2009, was released as part of a series of leadership books sponsored by Microsoft. At its core, the book explores how organizations can transform into entities that listen, respond, and adapt swiftly to foster continual growth in an ever-changing competitive landscape. The imperative for business agility arises from the realization that relying on the temporary strategy of lowering... Read Article Setting up and analyzing a global portal: challenges and directive questions An organizational portal is a familiar tool widely used in organizations and in the world of Knowledge Management. But what do you do... Read Article Transforming Performance Management - Book Review “ Transforming Performance Management: Rethinking the Way We Measure and Drive Organizational Success ”, authored by Dean Spitzer in 2007, is a remarkable book. The book stands out because, unlike other works addressing measurement and performance, it delves into the culture of measurement. It explores why effective measurement is primarily a matter of organizational culture and the reasons to change, the how, and the where. The term "transforming" is frequently emphasized throughout the... Read Article Articles Previous Newsletters Printed Version Subscribe 2010 March

2Know Newsletter News The economic potential of generative AI: The next productivity frontier Generative AI is poised to unleash the next wave of productivity. take a first look at where business value could accrue and the potential impacts on the workforce: https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/The-economic-potential-of-generative-AI-The-next-productivity-frontier?linkId=231633728#introduction A KM blog that should be on everyone's list https://www.kminstitute.org/blog book reviews Our book reviews section is growing, now having already 36 book summaries. Invited to visit: https://www.kmrom.com/book-reviews News update In collaboration with KM software and organization leaders, ROM Global is starting a coalition to develop how to utilize generative AI, taking us to a new and better future. Details: https://www.linkedin.com/in/moria-levy-551806/recent-activity/all/ Preparations for the KMGN KM Global Week  are well underway, with 16 countries expressing their intention to participate in this significant initiative that promotes awareness and desire for knowledge management (KM). Those who have not yet signed up and wish to join are requested to contact  moria@kmrom.com . The 2nd Annual KMGN HacKMthon, a hybrid event that is both local and global, physical and virtual, is set to occur on October 17th, 2023. Be sure to save the date! More details will be available soon. The KMGN round tables series continue, with Moria Levy having recently facilitated a session on Digital Transformation and KM. The next round table will focus on Applying Extended Reality to KM  and is set to take place on September 21st, 2023. This session will be led by Prof. Eric Tsui. For more details and registration, please visit: Link ChatPDF- Exploring the Tool's Remarkable Capabilities and Distinctive Advantages Introducing ChatPDF: Your AI Assistant for PDF Comprehension Enter the realm of ChatPDF, an innovative AI tool designed to enhance your... Read Article Noise - Book Review The book " Noise: A Flaw in Human Judgment ," authored in 2021 by Nobel Prize Winner for Economics Daniel Kahneman in collaboration with... Read Article It's a game – How to introduce gamification into the organization Gamification requires minimal introduction due to its increasing recognition of its organizational value. Our journey of learning and... Read Article Articles Previous Newsletters Printed Version Subscribe 2023 September

2Know Newsletter News The Search Struggle: Why We Need Smarter Systems for Finding Information Much literature and discussion have focused on the importance of organizational systems for retrieval and search. With time, relevance... Read Article A few facts about Bots This scenario might sound familiar: you are filling out an e-form or providing your personal info on a website sign-up page and encounter... Read Article Resolving Conflicts at Work - Book Review The book " Resolving Conflicts at Work: Ten Strategies for Everyone on the Job " was authored by Kenneth Cloke and Joan Goldsmith, both... Read Article Digital Maturity Digital maturity is defined as a n organizational indicator describing the width, depth and effectivity in which the organization... Read Article Microcopies: from concept to (awesome) reality I have recently discovered the microcopy. We've wrote quite a lot about it here and provided examples from various websites. If you've... Read Article Articles Previous Newsletters Printed Version Subscribe 2017 December

2Know Newsletter News February News KMGN Course: Knowledge Creation & Innovation will launch on February 4, 2025. One-time course! For details and registration: here A new course from ROM Global and Knowsaic - Generative AI for Knowledge Managers in International Development will open on February 18, 2025. For details and registration: here Webinar - Unlocking the Value of Documents will be held on February 27, 2025. For details and registration: here The next KMGN meeting in the Knowledge Sharing Sessions series will be held with stories from Asia. Registration details coming soon. Case Study- Johannes Muller- Siemens - Video This time with Johannes Muller, Knowledge Manager at Siemens – you're invited to watch and learn – I learned! watch here Rethinking, Re-Feeling, and Revealing “The Infinite in Technology” - Article How can technology leverage our infinite learning journal? Invited to read and apply: Here Real KM - Podcast The most significant and up-to-date podcast on knowledge management. Through conversations with leaders... Telling the story of knowledge management in the world. Listen here APQC 2025 Process & Knowledge Management Conference APQC 2025 Process & Knowledge Management Conference April 09-10, 2025 Huston, TX, USA Details: here Personalization in the Age of Artificial Intelligence The rapid development of Artificial Intelligence (AI) and Machine Learning (ML) has revolutionized the technological world. One of the... Read Article Making Knowledge Accessible: The Transition from Articles to Capsules A Knowledge Article is a well-established concept in knowledge management. It is used in service centers and professional portals in... Read Article MORE FEARLESS CHANGE - Book Review The book "More Fearless Change: Strategies for Making Your Ideas Happen" by Mary Lynn Manns and Linda Rising was published in 2015. The... Read Article Articles Previous Newsletters Printed Version Subscribe 2025 February

2Know Newsletter News Thinking for a Living - Book Review Like all of Prof. Tom Davenport's books I've explored in knowledge management and business intelligence, " Thinking for a Living " unquestionably exhibits depth. It is a meticulously researched book, showcasing profound understanding and leaving readers with ample food for thought and actionable insights. Penned in 2005, it delves into the realm of knowledge workers, elucidating ways to optimize their work for enhanced organizational performance. Reflecting on Peter Drucker's 1999 work,... Read Article Success Factors in Knowledge Management Projects In his book " Knowledge Management in Modern Organizations " (2007), Murray E. Jennex wrote that the true essence of knowledge management... Read Article Competitive Intelligence - Changes and Trends Following the Global Crisis The global economic crisis heightens the vulnerability of companies to external environmental threats and the difficulty in predicting... Read Article Data Mashup and Classic Data Transfer What is a Mashup? In technology, a Mashup refers to web applications that combine data and information from different sources to create a... Read Article Encouraging Knowledge Sharing Among Users Knowledge-sharing activities within a website or other knowledge management solutions may cause concerns and even resistance from... Read Article Critical Incident The Critical Incident Technique (or CIT) was implemented in 1954 by Colonel John C. Flanagan, director of the Department of Aviation... Read Article The Importance of Change Management in Implementing Business Intelligence Solutions Organizations are constantly changing. This is a common saying for anyone who works with or within an organization. Our world in general,... Read Article Articles Previous Newsletters Printed Version Subscribe 2009 July

2Know Newsletter News Private Messaging Platforms Nowadays, businesses communicate with clients via digital devices and social networks such as Facebook, Instagram, Twitter, Google, etc.... Read Article Data visualization Data visualization is a visual representation of data, presentation of data using a form of visual communication or "presenting data in a... Read Article Seven Disciplines of a Leader - Book Review " Seven Disciplines of a Leader: How to Support Your People, Team, and Organization in Achieving Maximum Effectiveness " was authored by... Read Article IKEA's UX Magic Here's a situation I'm sure you're familiar with: you are holding a load of knowledge items of a varying level importance. If you want... Read Article Articles Previous Newsletters Printed Version Subscribe 2016 June

2Know Newsletter News Integrating BI into SoLoMo We have previously written about the term SoLoMo. The term was coined by Noah Brier in order to describe trends in the new age of... Read Article SharePoint 2013: on Dragging and Dropping One interesting improvement in SharePoint 2013 is the use of the "drag and drop" method. There are two main uses for this method: Adding... Read Article Sharing Hidden Know-How - Book Review The book " Sharing Hidden Know-How: How Managers Solve Thorny Problems with the Knowledge Jam ," authored by Katrina Pugh in 2011,... Read Article Utilizing worldwide trends for the improvement of our inner world We all surf the web via PC, Smartphone or tablet. We all have our favorite sites, sites we are accustomed to entering, whether it's for... Read Article Articles Previous Newsletters Printed Version Subscribe 2014 March

2Know Newsletter News Handling Objections - From Theory to Practice Written in collaboration with Naama (Sivan) Halevi In organizational knowledge management processes, many cultural aspects are... Read Article Does Your Organization Need Knowledge Management? Based on an article by analyst Lauri M. Orlov-Forster - Published in CIO Magazine Have you ever tried to explain knowledge management to... Read Article Articles Previous Newsletters Printed Version Subscribe 2005 December

2Know Newsletter News Content Organization - Implementation Tips When establishing network content organization as a solution for organizational information management, including building folder trees... Read Article Enterprise Portal - The Myths As with everything else, various myths have emerged around the topic of portals. Below is a discussion of several common myths: 1. A... Read Article Articles Previous Newsletters Printed Version Subscribe 2002 March

2Know Newsletter News Portal Creation - The Torah on One Foot For many of us, a portal already exists in our organization. In the past, we may have called it an "intranet," but now, with the... Read Article Volunteering as a Way to Delegate Authority and Take Responsibility with Less Resistance For various activities related to knowledge management and innovation, people who will participate and fill different roles in the... Read Article Articles Previous Newsletters Printed Version Subscribe 2004 September

2Know Newsletter News Managing online meetings: remote direction and instruction skills Many organizations have been coping lately with the shift to remote work. Emergency instructions have obligated management to quickly... Read Article SEEING THE TEXT - Book Review " Seeing the Text " is a 2001 book by Mary Schertz and Perry Yoder, aiming to assist readers in understanding texts. Both authors... Read Article Snagit as a quick and easy tool for creating hotspots Whether we're writing a newsletter to promote website content, writing a user manual or setting up a mockup you’re your system, our... Read Article Knowledge Management in a financial institution’s call center's database during times of crisis The coronavirus pandemic presents us with formidable challenges, indirectly and directly affecting several sectors of our economy as... Read Article Articles Previous Newsletters Printed Version Subscribe 2020 April