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2Know Newsletter

News

Managing online meetings: remote direction and instruction skills

Organizations should document significant knowledge to prevent loss, but extensive systems can overwhelm employees. Improving search literacy with tools, search tips, content organization, and expert consultations can help. Investing in these aids enhances efficiency, knowledge management, and employee empowerment.

Many organizations have been coping lately with the shift to remote work. Emergency instructions have obligated management to quickly...

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SEEING THE TEXT - Book Review

Document and information management Multiple documents, shared and personal, are a well-known phenomenon in every organization. This phenomenon requires the creation of a mechanism to deal with and manage these documents, without taking up valuable work time. The ROM company leads solutions in organizations for choosing the collection of tools and a methodology for saving documents while creating a "WAZE" of the documents, which defines what is where.

" Seeing the Text " is a 2001 book by Mary Schertz and Perry Yoder, aiming to assist readers in understanding texts. Both authors...

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Snagit as a quick and easy tool for creating hotspots

User experience (UX) focuses on the user's feelings when using a product or service.

Whether we're writing a newsletter to promote website content, writing a user manual or setting up a mockup you’re your system, our...

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Knowledge Management in a financial institution’s call center's database during times of crisis

Managing service organization knowledge such that junior employees deliver high-quality service.

The coronavirus pandemic presents us with formidable challenges, indirectly and directly affecting several sectors of our economy as...

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Articles

2020

April

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