2Know Newsletter News Customized Implementation Co-written with Dr. Moriah Levy We all recognize the importance of the implementation phase in any organizational project, particularly... Read Article Role Transition Knowledge is one of the main assets driving any organization today. Knowledge management is a process that organizations strive for, but... Read Article Articles Previous Newsletters Printed Version Subscribe 2004 October

2Know Newsletter News Effective Virtual Communication It is so obvious, and yet I never thought about it. When we discuss effective virtual online communication, we should distinguish between... Read Article New KM: Creative Collaboration and Ideation I am speaking a lot about the “NEW KM”. Today's event of Knowledge Management Global Network , a Pre-HaKMthon, was a great example... Read Article Baking Content Let's say you want to bake a chocolate cake. What's the first thing you do? Assuming you're not the Swedish chef from The Muppets, you... Read Article Digitalization and the virtual world in our new age Internet usage has grown exponentially, and its growth affects human culture and society. The proliferation of computers, which have... Read Article Global KM Hackathon: Overcoming Challenges Hackathons are part of the new trendy activities, and many forums and organizations like including them as part of their yearly events.... Read Article Stuck: How to Win at Work by Understanding Loss - Book Review The book " Stuck: How to Win at Work by Understanding Loss " was authored by Victoria Grady and Patrick McCreesh in 2022. Victoria Grady... Read Article Global KM Toolkit Collaboration We worked together: KMers from Iran, France, Thailand, Israel, Jordan, Australia, Nigeria, Indonesia, India, Pakistan, and more. For... Read Article Beyond Gamification: Techniques for Engagement in Knowledge Management Engagement. We all know how critical engagement is to driving success when managing our knowledge and in so many additional non-trivial... Read Article Articles Previous Newsletters Printed Version Subscribe 2022 August

2Know Newsletter News What to Do When There's No Time to Share Knowledge? Written in collaboration with Sagit Salmon Who hasn't felt that sharing knowledge requires time and investment that we cannot afford to... Read Article Knowledge Preservation in Customer Retention Centers The business world we participate in is abundant with service providers, from telephony, internet, and various logistics services to... Read Article Benefits of Implementing a Knowledge Base for Online Self-Service Fundamentals in Managing Customer Support Operations In the past, the telephone was the primary means of communication between customers... Read Article Task Force Knowledge management is not a task for one person, no matter how talented they may be. One of the critical success factors (CSF) is a... Read Article Articles Previous Newsletters Printed Version Subscribe 2007 June

2Know Newsletter News Knowledge Management, Interim Summary And this time, an interim summary of the field's development —a snapshot of the past and present, while attempting to learn about the... Read Article The Enterprise Portal - Between Success and Failure In the new era, organizations face a knowledge and information overflow on one hand, and a multitude of supporting systems for work and... Read Article Articles Previous Newsletters Printed Version Subscribe 2001 August

2Know Newsletter News On Human and Organizational Memory If you begin to lose your memory, even in small amounts, you will discover that memory is the essence of life. Life without memory is not... Read Article Information System Implementation vs. Knowledge Management Solution Implementation Written in collaboration with Dr. Moriah Levy There is a saying: "A good product sells itself." However, this perception is not true in... Read Article Articles Previous Newsletters Printed Version Subscribe 2005 July

2Know Newsletter News Chatbots: 3 modules of service improvement Nowadays, many businesses tend to incorporate Chatbot components into their websites to improve customer service and leverage sales.... Read Article Unveiling the Power of Storytelling: From Ancient Myths to Modern Business Strategies Storytelling is the art of sharing narratives orally or through various media techniques. On the business front, it serves as a technique... Read Article Cognitive Accessibility Cognitive accessibility is a term referring to a simplification of an environment so to make it easier to understand or navigate.... Read Article Mindset - Book Review " Mindset: Changing the Way You Think to Fulfill Your Potential " is a book authored by Dr. Carol Dweck, a world-renowned expert in... Read Article Articles Previous Newsletters Printed Version Subscribe 2020 March

2Know Newsletter News It's best to keep it personal I've recently connected to Netflix. It has proven to be one of my best content consumption experiences in a while. Why? I can choose... Read Article Change by Design - Book Review The book " Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation " was written by Tim Brown in 2009.... Read Article Holistic User Experience: not a matter of "New Age" Long before the dawn of the age of "fake news" in which the credibility of all news reports is challenged, prior to post modernism... Read Article Have you heard of ShareGate? Spoiler: this piece was written while migrating to SharePoint websites @ a client via ShareGate and is the result of great excitement. ... Read Article Articles Previous Newsletters Printed Version Subscribe 2018 January

2Know Newsletter News Micro Copy t's the little details that make the difference… Picture an afternoon stroll on a busy street in London. There, in a shop window. A... Read Article The 70:20:10 model and Knowledge Management You've probably heard of learning everywhere: in a work environment, in a classroom, with your cell phone, in a course or lecture,... Read Article Articles Previous Newsletters Printed Version Subscribe 2015 February

2Know Newsletter News The Conflict in Knowledge Management in Organizations Composed of Cohesive Sub-Organizations How do we manage knowledge in an organization when the individual's primary affiliation is to a subgroup within it rather than to the... Read Article Immediate Visibility of Benefit The knowledge management process in an organization must navigate the delicate space between the individual and the organization as a... Read Article Knowledge Management Forecast - The Road Ahead is Long Knowledge management is a field that is developing in more and more organizations. In the early years, we asked ourselves about the... Read Article Articles Previous Newsletters Printed Version Subscribe 2003 September

2Know Newsletter News Nudge - Book Review " Nudge: Improving Decisions About Health, Wealth, and Happiness ," 2008, 2017, was written by Richard H. Thaler, a Nobel Prize laureate... Read Article Natural Language Processing (NLP) What is Natural Language Processing? Understanding human language is a complex subject, since we express ourselves in various ways both... Read Article The role of dynamic and emotional factors in the success of knowledge development groups What is a group? What conditions are necessary for its success? What distinguishes a knowledge development group from other groups... Read Article Digital Customer Experience Have you ever heard of the term Digital Customer Experience? The term originally referred to the experience (i.e. process) the customer... Read Article Articles Previous Newsletters Printed Version Subscribe 2019 June

2Know Newsletter News Exit Interviews as a Knowledge Retention Tool in Organizations Exit interviews conducted with employees upon termination of their employment are one of the most common methods for receiving feedback... Read Article Lesson Learned – After-Action Evaluation A lesson learned is a systematic action of creating lessons and knowledge from past activities to enable learning and its application in... Read Article Articles Previous Newsletters Printed Version Subscribe 2007 January

2Know Newsletter News International Conference on Government Knowledge Management ICGKM 2023: 17. International Conference on Government Knowledge Management November 27-28, 2023 London, United Kingdom On knowledge management, customer experience, artificial intelligence, learning and everything in between https://knowmax.ai/blog/ In Memoriam: Larry Prusak, A Luminary in Knowledge Management As someone who lectures on Knowledge Management at multiple universities, I often jest that KM, a nascent discipline, can be encapsulated in a single historical lesson. Larry Prusak undeniably holds a pioneering role in this narrative, illuminating our understanding of KM and offering practical methods for its implementation within organizations. The 1995 seminal work, "The Knowledge-Creating Company," by Nonaka and Takeuchi, was inspirational yet lacked actionable tools for immediate implementation, focusing on the specificities of Japanese culture. It wasn't until 1998 that Larry Prusak and Thomas Davenport released "Working Knowledge," providing a wealth of answers to our lingering questions. To highlight a couple: To whom should the Knowledge Manager ideally report, and what are the merits of each option? How does data transition into information through the 'Five Cs' of Contextualization, Categorization, Calculation, Correction, and Condensation, and subsequently, how does this information become knowledge via the 'Four Cs' of Comparison, Consequences, Connections, and Conversations? Despite serving as an executive at IBM, then the leading IT firm, Prusak consistently emphasized that the key to KM lies in an organization's culture. Around 2003, Larry Prusak visited Israel, and local KM leaders, including myself, were invited to an intimate brunch in his honor. Expecting a towering figure, I was momentarily taken aback as a humble gentleman in a casual hat walked in. Yet, once he began speaking, he left us in awe. He was, without question, the intellectual patriarch of our field. My esteemed colleague Dr. Annie Green and I recently discussed speakers for our upcoming KMGN round table. She regretfully informed me that after speaking with Larry, he could not join due to illness. We were then unaware that it would be our final opportunity to learn from him, hosting him at such an event. In closing, Larry, your teachings have shaped us and tasked us with a significant responsibility. We are committed to picking up the mantle and leading the way in the evolution and advancement of this invaluable discipline for the greater good of society. Your legacy will live on through the work we continue to undertake. May you Rest in Peace. Celebrating Knowledge Management's Impact on AI It may not be surprising that knowledge management professionals believe they are making valuable contributions to AI projects, as evidenced by the KMGN 2021 course on Knowledge Management and Artificial Intelligence. However, it is both surprising and encouraging to find such a perspective echoed in a journal dedicated to computing professionals. This may suggest that we are moving in the right direction. Link News In collaboration with KM software and organization leaders, ROM Global is leading a coalition to develop how to utilize generative AI, taking us to a new and better future. Few places left. Details on the coalition: https://www.linkedin.com/in/moria-levy-551806/recent-activity/all/ . To check the option of joining contact moria@kmrom.com Preparations for the KMGN KM Global Week  are well underway, with 16 countries expressing their intention to participate in this significant initiative that promotes awareness and desire for knowledge management (KM). Those who have not yet signed up and wish to join are requested to contact moria@kmrom.com ROM Global initiated a new service helping organizations in applying generative AI for business needs. The service is available in various countries including the UK, USA, Brazil, Spain, Israel and more. Join us in moving forward to Smart, Easy and Responsible Applied AI. For details- contact moria@kmrom.com In the Festive Season Spirit: Exploring Art's Contribution to Knowledge Management Art, a term encompassing human activities free from fixed, binding, and predefined action patterns, relies on the artist's judgment,... Read Article Meet Bard by Google In the swiftly evolving realm of artificial intelligence, Bard transcends being just another search engine; it serves as an experimental... Read Article NLP trends 2023 Natural Language Processing (NLP) is a sub-discipline of artificial intelligence that concentrates on human language's interpretation,... Read Article Rethinking Competitive Advantage - Book Review The book " Rethinking Competitive Advantage: New Rules for the Digital Age ," by Ram Charan and Gery Williganת 2021, received significant... Read Article Articles Previous Newsletters Printed Version Subscribe 2023 October