2Know Newsletter
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International Conference on Government Knowledge Management
ICGKM 2023: 17. International Conference on Government Knowledge Management
November 27-28, 2023
London, United Kingdom
On knowledge management, customer experience, artificial intelligence, learning and everything in between
In Memoriam: Larry Prusak, A Luminary in Knowledge Management
As someone who lectures on Knowledge Management at multiple universities, I often jest that KM, a nascent discipline, can be encapsulated in a single historical lesson. Larry Prusak undeniably holds a pioneering role in this narrative, illuminating our understanding of KM and offering practical methods for its implementation within organizations.
The 1995 seminal work, "The Knowledge-Creating Company," by Nonaka and Takeuchi, was inspirational yet lacked actionable tools for immediate implementation, focusing on the specificities of Japanese culture.
It wasn't until 1998 that Larry Prusak and Thomas Davenport released "Working Knowledge," providing a wealth of answers to our lingering questions. To highlight a couple:
To whom should the Knowledge Manager ideally report, and what are the merits of each option?
How does data transition into information through the 'Five Cs' of Contextualization, Categorization, Calculation, Correction, and Condensation, and subsequently, how does this information become knowledge via the 'Four Cs' of Comparison, Consequences, Connections, and Conversations?
Despite serving as an executive at IBM, then the leading IT firm, Prusak consistently emphasized that the key to KM lies in an organization's culture.
Around 2003, Larry Prusak visited Israel, and local KM leaders, including myself, were invited to an intimate brunch in his honor. Expecting a towering figure, I was momentarily taken aback as a humble gentleman in a casual hat walked in. Yet, once he began speaking, he left us in awe. He was, without question, the intellectual patriarch of our field.
My esteemed colleague Dr. Annie Green and I recently discussed speakers for our upcoming KMGN round table. She regretfully informed me that after speaking with Larry, he could not join due to illness. We were then unaware that it would be our final opportunity to learn from him, hosting him at such an event.
In closing, Larry, your teachings have shaped us and tasked us with a significant responsibility. We are committed to picking up the mantle and leading the way in the evolution and advancement of this invaluable discipline for the greater good of society. Your legacy will live on through the work we continue to undertake. May you Rest in Peace.
Celebrating Knowledge Management's Impact on AI
It may not be surprising that knowledge management professionals believe they are making valuable contributions to AI projects, as evidenced by the KMGN 2021 course on Knowledge Management and Artificial Intelligence. However, it is both surprising and encouraging to find such a perspective echoed in a journal dedicated to computing professionals. This may suggest that we are moving in the right direction. Link
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In collaboration with KM software and organization leaders, ROM Global is leading a coalition to develop how to utilize generative AI, taking us to a new and better future. Few places left. Details on the coalition: https://www.linkedin.com/in/moria-levy-551806/recent-activity/all/. To check the option of joining contact moria@kmrom.com
Preparations for the KMGN KM Global Week are well underway, with 16 countries expressing their intention to participate in this significant initiative that promotes awareness and desire for knowledge management (KM). Those who have not yet signed up and wish to join are requested to contact moria@kmrom.com
ROM Global initiated a new service helping organizations in applying generative AI for business needs. The service is available in various countries including the UK, USA, Brazil, Spain, Israel and more. Join us in moving forward to Smart, Easy and Responsible Applied AI. For details- contact moria@kmrom.com