2Know Newsletter News Design Sprint It is not uncommon for a business to be requested by customers provide them with quick, high-quality answers for their various... Read Article The Organized Mind - Book Review " The Organized Mind: Thinking Straight in the Age of Information Overload " is a book by Daniel Levitin in 2014. Levitin was a student... Read Article The difference between UX and UI In this article, I will attempt to differentiate between the terms UI and UX and state whether one is more important than the other. UI... Read Article Consequential thought methodology The consequential thought methodology and the logical model are increasingly gaining popularity in many organizations as tools for... Read Article Articles Previous Newsletters Printed Version Subscribe 2016 July

2Know Newsletter News Leaders Eat Last - Book Review " Leaders Eat Last: Why Some Teams Pull Together, and Others Don't " is a book by Simon Sinek, renowned for his bestseller "Start with... Read Article Knowledge Development Teams: an application methodology for the SECI model It was late morning, an office building in central Israel. A group of strangers worriedly gathered for a first work meeting of a... Read Article Big Data The term Big Data highlights the information inflation we are experiencing nowadays: many databases, each of considerable volume, include... Read Article Flat Design Flat Design is a term used in the world of user experience (UX), which essentially refers to combining a simple, minimalistic user... Read Article Articles Previous Newsletters Printed Version Subscribe 2015 June

2Know Newsletter News Knowledge Community Leader A Knowledge Community Leader serves as the "parent" of the community and has significant weight in its chances for success. This is a... Read Article From Organizational Portal to Personalized Work Environment When the second organizational computing system was born, so was the problem: how to ensure over time that organizational computing... Read Article The Ten Commandments of Innovation The three years of recession that are now coming to an end have placed IT managers of organizations in a dilemma. Often, you will hear IT... Read Article Articles Previous Newsletters Printed Version Subscribe 2004 June

2Know Newsletter News External Portal - Old Yet New In this review, we will deviate from the usual scope—the intra-organizational domain—and discuss an external portal: a content-focused... Read Article Logical Concept for Building an Organizational Portal - User-Oriented, Not Knowledge Provider-Oriented When we set out to build an organizational portal, one of our primary goals was to ensure the portal's success and utility. This goal is... Read Article Articles Previous Newsletters Printed Version Subscribe 2002 February

2Know Newsletter News March News 2025 The KMGN: Knowledge Creation & Innovation course began at the start of February. Since this is a one-time, 21-week course, we are still accepting late registrations (registrants will receive recordings of the initial lessons they missed). Highly recommended! It’s a great opportunity to learn and connect with knowledge managers from 20 countries around the globe. Details and registration: here On February 27, 2025, ROM Global hosted a webinar to present a revolutionary approach for submitting procedures, guidelines, and essential work documents. If you missed it and want to explore implementation in your organization, please contact us - Moria@kmrom.com On March 27, 2025, we will continue the KMGN knowledge-sharing meeting series. Every two months, members from various continents share topics they discussed at Global KM Week 2024 , with a focus on Asia this time. Details and registration: here Case Study- Melanie Adams- MSD (Merck) - Video As part of the KM Case Studies series featuring knowledge managers from around the world, this month we are interviewing Melanie Adams from MSD (Merck) – you are invited to watch and learn - Link APQC Podcasts APQC's series of conversations on change management and beyond. Listen Here Beyond knowledge management: unlocking genai’s full potential in financial services - Article The article highlights how Generative AI (GenAI) extends beyond knowledge management to boost operational efficiency and decision-making in financial services. Though written for the financial sector, its insights are applicable to various industries seeking to enhance workflows and customer experiences with AI. Read here Conferences Empowering AI-Driven Knowledge Management - March 17-19, 2025, Scottsdale, Arizona. Details here APQC 2025 Process & Knowledge Management Conference - April 9,2025, Huston, Texas. Details here Knowledge Summit Dublin - June 23-24, 2025, Dublin, Ireland. Details here On Artificial Intelligence and Human Gamification Gamification is the icing on the cake, so to speak, in all Knowledge Management fields. This is only my opinion, right? Gamification... Read Article The AI of My Dreams - With Me, Not Without Me I am a multidisciplinary creator. I have written and published books, plays, screenplays, and escape room games in museums. As a visual... Read Article The Decolonization of Knowledge Management in the Age of AI This article discusses a phenomenon that has developed in recent years, but receives little exposure in conferences and discussions: the... Read Article Infinite Learning - Book Review The book - Infinite Learning - Your Life, Your Choice was written and published by Alex Bennet in 2025. The book deals with learning as a... Read Article Articles Previous Newsletters Printed Version Subscribe 2025 March

2Know Newsletter News Playback theatre as an organizational Knowledge Creation tool Organizational life is packed with events, emotions, conflicts, successes and shortcomings. Inspecting and reviewing these core events... Read Article Leveraging video for strategic intra-organizational communication My previous articles on the field of video, I described the combination between video clips and Knowledge Management (for full article... Read Article Enhancing organizational literacy Naturally, vast amounts of knowledge are scattered around the organization: in people's heads; in private reference materials; in... Read Article Effective Storytelling Step by Step - Book Review Begin the Tale! The notion of utilizing storytelling as a strategic tool to advance agendas, goals, and objectives found its expression... Read Article Articles Previous Newsletters Printed Version Subscribe 2018 August

2Know Newsletter News Integrating Business Intelligence and ERP as a Key to BI Success Due to the problematic economic situation and volatile markets, combined with the growing need for transparency for both private and... Read Article Organizational portals: the myths of the past and present In March 2002, our magazine published an article titles "organizational portals: the myths". The article reviewed the eight popular myths... Read Article Generation Q Generation Q is the Quantifying generation. The term "The Quantified Self" was coined by Kevin Kelly in 2007, and it describes people... Read Article A new perspective on "portals- the optimal Knowledge Management" The article, published on August 2002, discussed the portal's content component and the optimal way to characterize a portal. According... Read Article Predictably Irrational -Book Review The book " Predictably Irrational " 2008, was written by Dan Ariely. The book builds upon the teachings of Tversky and Kahneman, exploring how our decisions exhibit bias under conditions of uncertainty and emphasizing their non-uniform rationality. Ariely goes further, asserting that our decisions aren't merely irrational and represent predictable biases. Through a series of experiments conducted with colleagues in the United States, Ariely sheds light on captivating aspects of human... Read Article Marketing Resource Management Marketing Resource Management (MRM) is a concept for managing marketing relationships and resources. It aims to improve efficiency and effec Read Article An intergenerational review of homepage design The homepage is the "first entrance ticket" to the portal and serves as an initial reception for users. The homepages aesthetic form as... Read Article Articles Previous Newsletters Printed Version Subscribe 2010 April

2Know Newsletter News What is Real Time Business Intelligence (RTBI)? Today's competitive business environment is characterized by clients who demand much and expect highly. This fact requires companies and... Read Article Email Marketing - How to Do It Right? Email marketing, also known as an email newsletter, is a type of email sent out by companies or individuals to a subscriber list... Read Article Virtual Discussion Summary A joint discussion with Dr. Asher Idan, Director of the Social Media Futures Management Program in the Faculty of Management at Tel Aviv... Read Article WIKI: Go without - feel with Few of us have heard of Ward Cunningham, and only a few know, that long before the Internet has had a revolutionary impact on us, the... Read Article The Role of Experience in Enhancing Knowledge Management Practices The contribution of knowledge management activities and solutions to an organization's achievement of its business goals has been widely... Read Article Presentation ZenDesign - Book Review This 2010 publication, " Presentation ZenDesign ," is the sequel to Garr Reynolds' 2008 work, " Presentation Zen. " Much like its forerunner, this new book captivates with its stunning aesthetics. The presentations and accompanying photographs set an exceptional standard, surpassing other professional books in beauty and visual appeal. The book emphasizes core elements, providing principles and tips for crafting compelling presentations. It delves into the following key topics: Letters and... Read Article Articles Previous Newsletters Printed Version Subscribe 2011 January

2Know Newsletter News Introducing a streamlined approach to knowledge management This paper presents a simplified yet comprehensive strategy, offering fresh perspectives for effectively managing organizational knowledge- Link KiSure- Securing Organizational Continuity and Success, Capturing the Tacit Knowledge KiSure- Securing Organizational Continuity and Success, Capturing the Tacit Knowledge- Video International Conference on Technology and Innovation International Conference on Technology and Innovation August 15-16, 2024 in Tokyo, Japan Link knowledge management in sales and customer support A blog discussing knowledge management mainly related to topics of sales and customer support- Link April News We continue our annual celebration, marking 25 years of KM activities at ROM. As a part of these festivities, we are delighted to share a new KM game challenge bi-monthly, inviting all to participate and win prizes. Everyone who successfully solves the challenge will receive a copy of one of Alex & David Bennet's books. Additionally, we will conduct a lottery; the winner will be awarded a $100 Amazon book coupon and a personal consultancy hour with Dr. Moria Levy. Please follow this link for our April challenge- Link Innovative Creativity- Book Review Innovative Creativity: Creating with Innovation in Mind is a book written by two friends, Dr. Alex Bennet & Dr. Arthur Shelley , with... Read Article Meet SLM models – the small revolution in language AI SLMs: Efficient AI for NLP. Fewer parameters than LLMs. Fast, specialized, cost-effective. Empowers small businesses. Read Article How establishing a knowledge management system improved service at the call center Implementing a knowledge management system at the customer service center is pivotal for delivering exceptional customer service and... Read Article Articles Previous Newsletters Printed Version Subscribe 2024 April

2Know Newsletter News Undercover User Experience Design - Book Review The book " Undercover User Experience Design: Learn How to do great UX Work with Tiny Budgets, No Time, and Limited Support " was... Read Article Enterprise Performance Management What is enterprise performance management? Gartner Inc. defines EPM as, “the methodologies, metrics, processes, and systems used to... Read Article Cloud-based Business Intelligence As recent years have seen the overload of data and knowledge, the importance of implementing BI in organizations as a competitive edge... Read Article Templates What is a template? Why are they needed as part of content management solutions? What templates are currently popular in the field of... Read Article Articles Previous Newsletters Printed Version Subscribe 2012 February

2Know Newsletter News Virtual Teams and Knowledge Management The last decade has brought far-reaching changes in how many organizations work: the complexity, dynamism, and globalization required... Read Article Employee Integration in Mapping Interviews Knowledge needs mapping is our first process in organizational knowledge management activities. The purpose of the mapping process is to... Read Article Articles Previous Newsletters Printed Version Subscribe 2007 February

2Know Newsletter News Mapping Topics for Documentation in Knowledge Retention Projects Recently, we have witnessed a significant increase in knowledge retention projects for retiring experts. When employees leave the... Read Article The Organizational Portal as a Tool Supporting Organizational Changes Organizations and managers constantly search for the optimal way to implement organizational changes. Considerable resources are invested... Read Article Reducing BI Costs Who among us hasn't experienced the fear that behind the known expense we made, there are hidden costs that we weren't told about? This... Read Article Lost Knowledge- Confronting the Threat of an aging Workforce‎ - Book Review The book, authored by David Delong in 2004, is an exceptional resource dedicated to knowledge preservation. It delves into the challenges organizations face when attempting to retain knowledge as employees leave, whether due to natural turnover, deliberate reductions, or retirement. With comprehensive insights, the book acknowledges no one-size-fits-all solution, instead guiding critical thinking and actionable steps. Delong explores various approaches rooted in classical knowledge... Read Article Where is the Intelligence in "Business Intelligence" Solutions? Many managers believe that introducing a BI solution into their organization will instantly transform into an "intelligent" business that... Read Article BI 2.0 The term 2.0 is taking over our lives. It all started with Tim Oreille inventing, together with the convention company the term WEB2.0... Read Article Articles Previous Newsletters Printed Version Subscribe 2009 September