Unlocking Knowledge Management in the Digital Era Previous Item Next Item Join KMGN's Round Table on Digital Transformation - KMGN is conducting a series of Round Tables to examine the impact of new technological trends on knowledge management: Next session will be on the topic of digital transformation ( registration Link ).

Overcoming Knowledge Retention Challenges: Strategies for Sustainable Organization Memory Previous Item Next Item Overcoming Knowledge Retention Challenges: Strategies for Sustainable Organization Memory: Link

Case Study- Melanie Adams- MSD (Merck) - Video Case Study- Melanie Adams- MSD (Merck) - Video Previous Item Next Item As part of the KM Case Studies series featuring knowledge managers from around the world, this month we are interviewing Melanie Adams from MSD (Merck) – you are invited to watch and learn - Link

KnowMax blog Previous Item Next Item The KnowMax blog is dedicated to exploring Knowledge Management within the service sector, covering various topics such as KM software, Customer Experience, AI, Bots, and more. While the blog maintains a focused approach, the insights offered extend relevance to a broad spectrum of Knowledge Management applications: Link

Beyond knowledge management: unlocking genai’s full potential in financial services Beyond knowledge management: unlocking genai’s full potential in financial services - Article Previous Item Next Item The article highlights how Generative AI (GenAI) extends beyond knowledge management to boost operational efficiency and decision-making in financial services. Though written for the financial sector, its insights are applicable to various industries seeking to enhance workflows and customer experiences with AI. Read here

Unlock the full power of lessons learned with ROM’s holistic course: lead effective debriefing, build a robust knowledge base, make insights accessible, and integrate continuous improvement into your organization. A holistic approach to lessons learned course Register & pay by credit card Register and pay by bank transfer Previous Course Next Course Objectives After course completion, the students will have the skills to: Master Facilitation of Debriefing Sessions: Develop the skills to lead efficient and effective debriefing sessions that extract valuable insights and knowledge from experiences. Establish a Robust Lessons Knowledgebase: Learn how to systematically collect, organize, and manage lessons learned, creating a valuable knowledge repository for your organization. Enhance the Usability of Lessons Learned: Discover strategies and techniques to make lessons learned more accessible and applicable, ensuring that they contribute to continuous improvement and informed decision-making within your organization. Description Unlock the power of lessons learned with our comprehensive course, designed to empower you with the tools and techniques needed to transform experiences into actionable knowledge. Throughout this course, you will master the art of facilitating efficient and effective debriefing sessions, enabling you to extract valuable insights from every experience. But that's not all; you'll also discover how to build robust lesson knowledgebase, systematically collecting and organizing valuable lessons to create a knowledge repository that fuels organizational growth. Additionally, learn strategies to enhance the usability of lessons learned, making them readily accessible and applicable to drive continuous improvement and informed decision-making within your organization. Join us on this journey to turn lessons into opportunities and experiences into expertise, equipping yourself with the skills to drive positive change and innovation." Duration 12 academic hours Course Starting Dates Coming soon Cost - Prerequisites Experience in organization work and projects. Syllabus Highlights The course will cover the following topics: Defining Lessons: Delve into the concept of lessons learned and how they contribute to organizational growth and resilience. Implementing After-Action Reviews (AAR): Step-by-step guidance on conducting effective AARs to extract valuable insights from experiences. Learning from Success: Discover strategies for leveraging successful experiences to inform future decisions and actions. Decision-Making for Improvement: Learn how to make informed decisions regarding lessons learned, covering aspects such as what to ignore, actionable tasks, necessary changes, and valuable lessons. From Lessons Library to Knowledgebase: Explore the transformation process of transitioning from a simple lessons library to a dynamic and valuable lessons knowledgebase. Tools for Improvement: Dive into seven essential tools and techniques for enhancing the quality and applicability of lessons learned. Lessons' Metadata: Understand the importance of capturing and organizing metadata to categorize and retrieve lessons effectively. Integration into the Organizational Eco-System: Learn how to embed lessons learned into the organizational culture and processes seamlessly. Experience-Based Learning: Explore continuous learning and improvement methods based on practical experiences and quality-driven processes. Holistic Perspective: Gain a comprehensive view of the lessons learned process, considering its impact on the organization. Looking Ahead: Preview what lies on the horizon in the field of lessons learned and its significance for tomorrow's challenges and opportunities. Testimonials This was an excellent course. It covered a wide range of AI-in-KM topics, content, and tools with great consistency and depth. I found the real-world case studies particularly valuable, enriching the experience with examples and offering great insights for further improving AI applications in KM. The program was also very well-distributed and facilitated. It went by so fast, though. The final project was a great experience for me, like an invitation (and a kind push) to adopt AI in a better way. Well curated and intense content, designed for implementation, covering all aspects from KM Strategy to KM Processes (COP/ K Mapping/ Expert Location/ Campaigns etc) to Content Management + Change Management + Creative Packaging of Knowledge. The certification requires a Project Submission (I created an actual AI Agent); There were case studies presented by organisations. I've come out with actual knowledge on how to implement Ai in an organization! Worth the Investment many times over! Rudolf DSouza, InKnoWin Consulting India Register & pay by credit card Register and pay by bank transfer

Files handling in the new era of knowledge work Files handling in the new era of knowledge work- video Previous Item Next Item Files handling in the new era of knowledge work- Link

ROM News - August 2025 ROM News - September 2025 Previous Item Next Item We’re excited to announce that today we launched ROM’s innovative course for Knowledge Managers, focusing on the practical application of Artificial Intelligence in knowledge management. Save the date: October 20–24 is Global Knowledge Management Week 2025 . This is an excellent opportunity to initiate, join, and participate in activities and events that promote knowledge management across organizations, networks, and the wider community.

Get expert insights on KM, process improvement, and benchmarking. Stay informed on top trends and proven best practices. The APQC Blog Previous Item Next Item Get expert insights on KM, process improvement, and benchmarking. Stay informed on top trends and proven best practices. Read here

This Company Lets Employees Take Charge—Even with Life and Death Decisions Previous Item Next Item An interesting case study by HBR on a Dutch home healthcare organization named Buurtzorg: https://bit.ly/3uhgBaD

International Conference on Knowledge and Smart Technology Previous Item Next Item November 04-05, 2024 in Amsterdam, Netherlands Details: Link

A new Case Study in our series of learning from great KM stories worldwide, with Verd Prakash from Trianz Case Study: Ved Prakash- Trianz Previous Item Next Item A new Case Study in our series of learning from great KM stories worldwide, with Verd Prakash from Trianz. Watch here