Partners in Knowledge Management Projects
- Dr. Moria Levy
- May 31, 2000
- 2 min read
Four levels of partners in knowledge management projects. Not in every organization are they formally defined in their roles, but in most cases, it is easy to distinguish them, even if they have not received an official appointment:
The CKO (Chief Knowledge Officer)
This is the senior manager leading the initiative. Just as it was recognized years ago that employees are an important resource, and a VP of Human Resources was added in addition to the CFO, so too is knowledge an important resource that must be managed, and here too it is appropriate to appoint a manager for the task. The CKO is the project sponsor, but is not always involved in the details.
The Professional Knowledge Manager
This is the professional entity that defines knowledge management methodologies for the organization and manages the knowledge management project. This person may be from IT, quality assurance, procedures, or human resources. The background doesn't matter, since the role involves a combination of all of them.
Content Managers
These are the professionals in the fields where knowledge is managed and utilized. They understand what type of knowledge is worth managing in their domains, how to develop it, and how to effectively update and expand it. Their identification is critical to the success of any project.
The Employees
The last but primary partners. It's important to remember, even in the enthusiasm of implementation, a fact that tends to be forgotten at times: the entire project is designed for them. If they don't share knowledge, who will? The project must be examined throughout its entire length, both by and through them. Simple, but it works.
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