Model of Computer Systems Supporting Knowledge Management
- Dr. Moria Levy
- Jul 31, 2000
- 2 min read
We have already examined the two solution approaches to knowledge management: Pull, where the employee comes to the knowledge, and Push, where the knowledge comes to the employee.
Each of these methods has its advantages. Still, it is clear that in practice, they are complementary, and both solutions should be integrated according to organizational needs, as well as organizational processes and existing supporting information systems. If we review all knowledge management solutions, we can distinguish three levels of supporting computer system solutions:
Initial Stage
"Essential" infrastructure systems for basic knowledge management, common to almost every organization. They enable the orientation and location of knowledge that has been documented in writing, allowing for the sharing and transfer of knowledge between employees. The employee usually initiates access to them, and some already exist within the organization, even if they are not familiar with the term "knowledge management."
Intermediate Stage
Systems that provide a dedicated solution for a defined knowledge focus, within an existing technological/organizational environment. These solutions are primarily push-based, but not exclusively so. The main emphasis is on the optimal adaptation of the solution to the specific need in question, ensuring effective knowledge management. Not simple, but this is the main essence - the core of knowledge management, which indeed brings tangible results in the field.
Advanced Stage
Cross-functional systems that provide a solution to a common management problem. They address the more complex challenges of knowledge management, and the weight of process components and culture is central to the solution.
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