Methods for Knowledge Collection in the Organization
- Dr. Moria Levy
- Nov 1, 1999
- 2 min read
When we come to collect knowledge, we must address four components in the collection:
Establishing the initial knowledge core.
Updating existing knowledge items in the repository.
Expanding the repository with new knowledge items.
Expanding the repository with additional subjects and expanding to new repositories.
The first and last components are the simplest of all. They constitute part of the organization's knowledge management project. They require considerable effort, but of a one-time nature, similar to what we have already become accustomed to in other projects. The selection of subjects is based on the mapping process. Knowledge item collection in these stages (1, 4) is the result of extensive interviews, filtering, and organization work.
And "right Enter" to "left Enter" is not burdensome. This method is also called: Dual Enter.
Semi-passive knowledge pumps: Like passive pumps, their purpose is to receive the opinion of those exposed to knowledge, with minimal activity on their part. However, instead of choosing the correct Enter, they are asked for their opinion, while choosing from a list of options (using a scroll window, Radio Button, or any other means).
Active knowledge pumps: Feedback buttons located near each knowledge item that allow users to provide detailed opinions on its content, validity, or the conditions under which the knowledge item is correct/appropriate.
Knowledge pumps also serve to expand the repository with new items. However, there, the techniques differ, and there is extensive use of interviews and knowledge meetings as a basis for expansion.
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