Enterprise Knowledge Platform, MindCite
- Anat Alter
- Oct 1, 2002
- 3 min read
Many organizations need knowledge and information from both external and internal sources for various purposes. Several organizations conduct thematic research in conjunction with project execution. There are many organizations with departments whose main work involves studying and deepening knowledge in topics relevant to their field of activity. An example of this is an organization that manufactures drugs. In addition to drug manufacturing, it engages in research for developing new drugs. Many organizations also frequently conduct market research and engage in business intelligence, as well as collect information about customers and partners.
Information for learning and research purposes can be found in two types of sources:
Internal sources within the organization itself include documents, databases, public libraries, Outlook and document-sharing servers, Exchange and Lotus Notes, customer management systems, the corporate intranet, and, most importantly, the minds of people.
External sources to the organization: on websites, newspapers and journals, books and libraries, electronic databases, and more.
Any research contains several stages: identification, collection, filtering, cataloging, and summarizing information. However, organizations often lack the necessary resources and knowledge to do this. Organizations often don't know all their internal sources, and typically don't know all the existing external sources related to their research subject.
Search engines know how to perform searches while expanding results by using a thesaurus and narrowing results through focusing and grouping. Meta-search engines know how to search across multiple sources and engines. However, they don't know how to suggest additional sources beyond those defined. Furthermore, they don't perform analysis and summarization of results.
The portal provides convenient and quick access to internal information, but doesn't perform analysis and summarization of the topic from its collection of sources.
The Enterprise Knowledge Platform (EKP) provides a technological infrastructure for knowledge management in thematic scientific research, market research, business intelligence, competitive intelligence, and more. The EKP automatically provides users with relevant knowledge on schedule.
The infrastructure enables information search across various information sources, including ERP systems, emails, various Office tools, databases such as Oracle and SQL Server, portals, the internet, and additional information providers. The search is performed at the highest level based on various settings for search sources, including which sources to search in depth, at what depth, and which sources to search broadly, as well as the number of results to retrieve.
The EKP performs the following processes:
Identification and location
Collection
Filtering
Indexing and cataloging
Summarizing structured and unstructured information
The platform offers a range of knowledge services, including distribution, sharing, and information analysis, as well as search, alerts, and email subscriptions to receive notifications about new or updated content.
The EKP is a platform that interfaces with various knowledge-sharing and management tools, including portals, knowledge communities, and more.
The EKP extensively utilizes organizational ontology. It enables three-dimensional viewing of the organizational knowledge environment based on the organization's ontology, a multi-layered network of relationships between organizational terms. It also utilizes ontology in information search and cataloging, suggesting additional queries relevant to the user's search, so they can receive important information they might not have known existed or hadn't considered beforehand.
In summary, the Enterprise Knowledge Platform (EKP) combines the relevant capabilities of a portal, search, enterprise application integration, visualization, and knowledge sharing. It thereby reduces the time required to obtain the necessary knowledge, presents information in the desired context, and ensures the repeated and multiple use of knowledge specific to business processes. Employees participating in various projects receive decision-making support with quick and efficient access to information and applications.
Unlike Enterprise Information Portals (EIP), which display applications in adjacent windows without addressing the meaning of their content and the interrelationships between them, EKP enables users to receive connections between focused items from different sources while enhancing their significance. This unique capability allows seeing information connections between different applications in a unified view of cross-system business and organizational processes.
The Citer product from the MindCite company implements a dynamic organizational ontology as described in this article.
Comments