Making Cents out of Knowledge Management shows that knowledge management value can be measured through ROI, business metrics, usage, efficiency, and strategic impact- even when benefits seem intangible. The book’s practical value is linking KM initiatives to measurable outcomes, helping organizations justify investment, gain management support, and improve performance through evidence-based evaluation. " Making Cents out of Knowledge Management " is another compelling addition to Jay...

A natural user interface, as opposed to a man-computer user interface, is based on the natural ways people communicate with each other...

I have been assisting two organizations in a knowledge directory upgrading process. The process includes both organizations deciding on...