The term Customer Intelligence refers to the process of collecting and analyzing information regarding customers, both personal details...

A knowledge management service center system is a tool that serves organization workers that provide customers service. It can serve...

Imagine the following scenario (based on a true story): It's a sunny Friday morning in March. You decide to walk around Tel Aviv and have...

Quick Knowledge Management is a tool that can change the way you manage the projects and thus leverage the project's accomplishments....

A popular misconception states that in our day and age, technology is the solution for nearly any problem. With all due respect to the...

The book " Managing Knowledge Networks ," authored by David Johnson in 2009, highlights the author's expertise in networks. It delves...