The term Customer Intelligence refers to the process of collecting and analyzing information regarding customers, both personal details...

A knowledge management service center system is a tool that serves organization workers that provide customers service. It can serve...

Imagine the following scenario (based on a true story): It's a sunny Friday morning in March. You decide to walk around Tel Aviv and have...

Quick Knowledge Management is a tool that can change the way you manage the projects and thus leverage the project's accomplishments....

A popular misconception states that in our day and age, technology is the solution for nearly any problem. With all due respect to the...

The book " Managing Knowledge Networks ," authored by David Johnson in 2009, highlights the author's expertise in networks. It delves into various aspects of knowledge networks, encompassing networks of knowledgeable individuals and knowledge items. The author explores how individuals access information and knowledge within or outside an organization. However, accessibility to the book is a challenge. Its academic style caters to those who appreciate this form of writing. Beyond that, the...