Knowledge capture is a concentrated effort to capture tacit knowledge and transform it to explicit knowledge. The capturing can take...

What is this? What does this term mean? TL; DR is an acronym which stands for Too Long; Didn't read . The term is usually used as a...

'Traditional' CRM deals with managing customer relations via analyzing the business activities the customers perform towards the...

"Agile Change Management: A Practical Framework for Successful Change Planning and Implementation"  is a book by Melanie Franklin, a seasoned expert with over two decades of experience in the field. She has been a consultant, guiding organizations through change processes and as a researcher.   Melanie Franklin has extensive change management experience, particularly within large or perhaps massive organizations. Her approach is highly organized and comprehensive.   The book addresses the...