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Service Knowledge

Reading time:

4

minutes

01/01/13

Knowledge Directories for client service: not only call centers

By:

Keren Harel

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Reading time:

3

minutes

01/10/12

Converting a content community

By:

Sagit Salmon

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Reading time:

3

minutes

01/05/12

Central and Distributional: forming information directory crews

By:

Sagit Salmon

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Reading time:

3

minutes

01/10/11

Rethinking Knowledge Management for Technical Expertise

By:

Hagay Kalev

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Reading time:

4

minutes

01/06/11

"The Other Side" - Effective Knowledge Management Through the Eyes of the Knowledge Recipient

By:

Hagay Kalev

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Reading time:

3

minutes

01/04/11

Converting Knowledge Items - Quantity vs. Quality

By:

Galit Lieber

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Reading time:

3

minutes

01/09/10

Leveraging Existing Organizational Resources for New Knowledge Management Solutions

By:

Sagit Salmon

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Reading time:

5

minutes

01/07/10

The challenges of managing a distributed knowledge management service center system

By:

Shlomit Amichi

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Reading time:

4

minutes

01/05/10

Evaluation and assessment of knowledge management software in support centers

By:

Anat Bielsky

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Reading time:

3

minutes

01/12/09

Knowledge-Centered Support

By:

Shlomit Amichi

Publication date:

Reading time:

5

minutes

01/06/09

Knowledge Management in Service Centers

By:

Dr. Moria Levy

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Reading time:

13

minutes

01/12/08

Interview with Nurit Biran - Knowledge Manager at ICL Fertilizers

By:

Keren Trosler

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Reading time:

4

minutes

01/02/08

Content Editor in the Knowledge Management System

By:

Sivan Arar Reuven

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Reading time:

3

minutes

01/01/08

Knowledge Management System for Service Providers at the National Insurance Institute

By:

Herzel Israeli

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Reading time:

6

minutes

01/11/07

Positioning of Knowledge Management in the Organizational Structure

By:

Keren Trosler

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Reading time:

4

minutes

01/10/07

Information Management Team Leader

By:

Sagit Salmon

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Reading time:

9

minutes

01/09/07

Information Management as a Response to a Need

By:

Sivan Arar Reuven

Publication date:

Reading time:

3

minutes

01/06/07

Benefits of Implementing a Knowledge Base for Online Self-Service

By:

Meir Azar

Publication date:

Reading time:

6

minutes

01/11/06

Content Experts in Intranet Sites

By:

Omer Ben Yehuda

Publication date:

Reading time:

5

minutes

01/10/06

Search Engine Adaptation for Populations

By:

Omer Ben Yehuda

Publication date:

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