The new collaboration And here we start again a Knowledge Management Global Network course, and this year on the new collaboration. Many people I know asked themselves, some even asking me why? The truth? Don't we know how to collaborate? Don't we even practice it daily? So...yes and no. Yes, we have experience working together; we all have invested thoughts and time in the past years in teamworking, so we now have to work productively through teams. But-No! Working in teams is not collaboration. It is something similar, however, different. Working in teams, everyone has their role and responsibility; people synchronize. Collaboration is a different league. Collaboration involves teamwork; however, thinking and decision-making are also performed together in collaboration. And that is a vast difference (thank you Bernard Marr). What is my main takeaway from the session? Successful collaboration is managed collaboration (Thank you Madanmohan Rao). It enables efficient collaboration. But more important- it enables effective collaboration, having more and better outcomes and turning collaboration into part of our organizational and personal DNA. Previous Item Next Item

Unlocking Generative AI for Real-World Management Success We all know that Generative AI has the potential to revolutionize work across industries, even assisting organizations in their day-to-day operations. Yet, many people struggle to see how it could specifically change their roles. So, how does this influence the way we approach GEN AI education in organizations, particularly 1:1 management training? What have we learned at ROM Global from conducting dozens of management sessions? Starting point: Managers often come with basic knowledge of GEN AI and its potential. However, many hesitate to embrace it fully. While they may not admit it outright, there’s often a reluctance to trust that AI can make decisions as effectively as they can. What’s the breakthrough? We found a significant shift in perception when we asked them to share a delicate or complex management decision. By guiding them to use conversational GEN AI responsibly—offering all relevant details but excluding sensitive information—they witness the magic firsthand. GEN AI's recommendations not only introduce options they hadn’t considered but also provide nuanced solutions that factor in the “softer” aspects of decision-making. Even as knowledge managers, aware that GEN AI is “just” synthesizing the world's knowledge, we are constantly amazed by how accurate and valuable the outcomes are. The blend of human expertise and AI intelligence is a powerful combination. The bottom line: If you want to succeed in real-world GEN AI education, begin with the most challenging decision they face today and let GEN AI take the lead from there. Previous Item Next Item

Communities Of Practice: Unleashing Tacit Knowledge for Business Value Communities of Practice (CoPs) have always been celebrated as a cornerstone of Knowledge Management. In today's Knowledge Management Global Network course on "Leveraging Business Value Creation of Tacit Knowledge," Stan Garfield led the session focusing on Communities of Practice. "Don’t wait for things to happen. Community leaders must help them happen," Stan emphasized. When someone poses a great question, responses often unveil tacit knowledge that the responder might not have even recognized they possessed. Such questions can ignite the minds of all participants, leading to the discovery of valuable tacit knowledge treasures. Strategies to proactively foster this process to enhance business value creation may include: WHO: Encourage individuals with diverse knowledge, experiences, cultures, and roles to join the community. Diversity breeds perspective, generating questions that unearth tacit insights. WHAT 1: Deepen Existing Discussions: As community leaders, we can link to ongoing conversations, posing deeper questions to tap into tacit knowledge. Initiate New Discussions: Share emerging trends, innovative use cases, and articles to spark discussions about their practical applications. WHAT 2: Conduct community meetings or SubjectMatterExpert interviews focused on torytelling or case analysis to share complex problem-solving anddecision-making scenarios. Knowledge Documentation: Lastly, curate and structure the tacit knowledge gathered, transforming it into an easily reusable and accessible resource. CoPs are natural havens for tacit knowledge to surface, yet it's up to the leaders to elevate these opportunities into organizational business assets. 🚀 Previous Item Next Item

Rethinking Knowledge Management: Key Lessons from Dave Snowden If I had to summarize Dave Snowden’s lecture in the Knowledge Management Global Network "Knowledge Development and Innovation" course in one sentence, it would be: Forget everything you thought you knew about Knowledge Management—and start over: No case studies. No documentation. No traditional lessons learned or generalized takeaways. …And the list goes on. So what should we focus on instead? Abstraction is key—it helps us make sense of complexity. Stepping away from reality allows us to see new perspectives. Embracing ambiguity fosters better knowledge development. Tiny, seemingly insignificant observations are often the key to innovation. Look beyond the likely and even past the possible—true breakthroughs hide in the improbable. Two takeaways I’m carrying forward: Build informal networks with people who trust each other. Rotate teams every few months to create new trust-building opportunities across the organization. Pair young, unconditioned thinkers with experienced veterans. The young bring fresh perspectives without threatening the status quo, and together, they drive real innovation. The result? We won’t just go far —we’ll go much further, shaping a future where knowledge may not be managed but rather- discovered, challenged, and reimagined. Previous Item Next Item

ROM Global is a leading knowledge management company offering services like AI solutions, document management, and training to enhance organizational efficiency. ROM Global Your knowledge management Innovative Partner to Success Our mission is to be the global and innovative knowledge management leader, improving our customers' growth, innovation, profits, and success worldwide. Thus, through a global network of partners and leading a comprehensive and innovative range of knowledge management solutions. Our Services 2Know Newsletter A monthly newsletter for any knowledge managers Additional information > Knowledge Management courses knowledge management education courses and workshops Additional information > Knowledge Management Knowledgebase knowledge management methodologies database Additional information > Business Innovative solutions From knowledge management coaching, through consulting, project execution, change management to ongoing implementation Additional information > Additional Services Innovative Customized Solutions Tailored to Your Needs Knowledge management strategy planning and implementing knowledge management programs Knowledge management projects and ongoing execution Knowledge management education Knowledge management consulting and mentoring Knowledge management activities Among our customers

December News 2025 December News 2025 Previous Item Next Item Join us for the Global KM Roundtable: KM Trends 2026 - This international event that puts you at the forefront of knowledge, innovation, and impact. The event will take place online on December 11 at 2PM GMT . Details here >> Wishing you joyful holidays, meaningful time with your loved ones, and the energy to recharge for an inspiring new year of knowledge, growth, and collaboration.

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2Know Newsletter News December News 2025 Join us for the Global KM Roundtable: KM Trends 2026 - This international event that puts you at the forefront of knowledge, innovation, and impact. The event will take place online on December 11 at 2PM GMT . Deatails here >> Wishing you joyful holidays, meaningful time with your loved ones, and the energy to recharge for an inspiring new year of knowledge, growth, and collaboration. Daniel Rasmus's blog Daniel Rasmus is an AI expert with deep experience and a strong understanding of knowledge management. Always innovative, always practical. Read here >> Real-world generative AI adoption - Article The world is adopting Generative AI at a rapid pace - but what does it look like inside real organizations? Google Cloud’s new report offers profound insights, examples, and data on GenAI adoption in the business world. Dive into the findings and discover where everything is headed. Read here >> Conferences - December 2025 KMWorld Europe 2026 14-15 April London, UK Details here >> Knowledge Summit Dublin 2026 29-30 June Details here >> APQC CONNECT 2026 April 22-23, Houston, TX Details here >> GEO - The Next Generation of Digital Content Promotion Generative Engine Optimization (GEO) adapts content for an era where AI gives direct answers. Unlike SEO’s focus on rankings and clicks, GEO emphasizes clear structure, credible data, and readable language so AI models can understand, trust, and cite your content-boosting visibility. Read Article NotebookLM as a Tool for Advancing Knowledge Management NotebookLM unlocks the real value in your documents-delivering trustworthy answers, connected insights, and a smarter way for teams to learn and work. Read Article You Are a Mogul: How to Do the Impossible, Do It Yourself, and Do It Now - Book Review Inspired by Tiffany Pham’s You Are a Mogul, this reflection highlights how passion, courage, skill-building, and meaningful connections can empower anyone - women, minorities, and dreamers of all kinds - to break barriers, take bold action, and build a values-driven life and career. Read Article Articles Previous Newsletters Printed Version Subscribe 2025 December

2Know Newsletter News Undercover User Experience Design - Book Review The book " Undercover User Experience Design: Learn How to do great UX Work with Tiny Budgets, No Time, and Limited Support " was... Read Article Enterprise Performance Management What is enterprise performance management? Gartner Inc. defines EPM as, “the methodologies, metrics, processes, and systems used to... Read Article Cloud-based Business Intelligence As recent years have seen the overload of data and knowledge, the importance of implementing BI in organizations as a competitive edge... Read Article Templates What is a template? Why are they needed as part of content management solutions? What templates are currently popular in the field of... Read Article Articles Previous Newsletters Printed Version Subscribe 2012 February

2Know Newsletter News Virtual Teams and Knowledge Management The last decade has brought far-reaching changes in how many organizations work: the complexity, dynamism, and globalization required... Read Article Employee Integration in Mapping Interviews Knowledge needs mapping is our first process in organizational knowledge management activities. The purpose of the mapping process is to... Read Article Articles Previous Newsletters Printed Version Subscribe 2007 February