Core components of computerized knowledge management architecture
- Dr. Moria Levy
- Jun 30, 2000
- 2 min read
The knowledge management architecture comprises 4 core components. This architecture is relevant to any computerized knowledge repository that is established, whether it is integrated into the existing operational system (ERP, CRM, or any other system), where the primary approach is Push-based, or whether the repository forms part of the central knowledge bank, which is primarily accessed through Pull methods. These components include:
Definition of Key Characteristics for Knowledge Items to be Managed
These characteristics are rigid in an operational system. They may include, for example, the customer sector from which the tip was built, the products it covered, or any other characteristic that would assist in reusing the tip for a larger group of cases (generalization). In a knowledge bank, these characteristics would be the hierarchical index, or in "professional" terms, the taxonomy of the knowledge bank. The taxonomy is important and helps with organized navigation through the repository, but beyond that, it is very important to avoid information overload.
Definition of the Platform on which the Knowledge Repository is Managed
This component focuses on the technical infrastructure and platform specifications for hosting and managing the knowledge repository.
Definition of Methods for Presenting Knowledge to Users
Special attention should be paid to this section, as the primary purpose of knowledge management is for people to utilize the accumulated knowledge. In a knowledge bank, these methods would include approaches that enable the fastest possible access to knowledge items, both through browsing and through search. Beyond that, they would include tools such as banners, pop-up messages, and filtering to enable Push at a certain level, while maintaining filtering simultaneously. In an operational system, the methods for presenting knowledge would be different. These would include precise analysis of the screens/buttons where knowledge would be integrated within the existing system.
Definition of Methods for Updating Knowledge Repository Content
This section is among the most challenging, as it includes computational elements, but more importantly, it requires process changes, and sometimes even active actions to extract knowledge. But more on this in a separate review.
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