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2Know Newsletter

News

Managing service organization knowledge such that junior employees deliver high-quality service.

Information Management as a Response to a Need

Written in collaboration with Karen Trustler Daily life presents us with countless interactions with service-providing organizations -...

learn each lesson (only) once
Organizations know how important it is to draw lessons; However, most of them find it difficult to manage learning processes over time. why?
Dealing with guilt, whether overt or under the surface
Too much time required to invest in each production
Superficial lessons that do not innovate much
And... too little use of the knowledge learned, even if successful
The ROM company has a unique AAR-based methodology for generating lessons and a comprehensive concept.

Lessons Learned - Where to Begin?

Many organizations seeking to implement "lessons learned" processes start by selecting and implementing an existing debriefing...

Organizations should document significant knowledge to prevent loss, but extensive systems can overwhelm employees. Improving search literacy with tools, search tips, content organization, and expert consultations can help. Investing in these aids enhances efficiency, knowledge management, and employee empowerment.

Social Capital

The term Social Capital received wide attention in the sociological discourse of the late 20th century. Many sociologists, including...

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Printed Version

2007

September

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