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2Know Newsletter

News

On Writing

Document and information management Multiple documents, shared and personal, are a well-known phenomenon in every organization. This phenomenon requires the creation of a mechanism to deal with and manage these documents, without taking up valuable work time. The ROM company leads solutions in organizations for choosing the collection of tools and a methodology for saving documents while creating a "WAZE" of the documents, which defines what is where.

For whom am I writing? If those writing here on a regular basis ask themselves: who am I writing to? They will probably discover that the...

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Business Analyst

​Change management deals with the processes of changing organizational habits, to implement solutions in the field of knowledge management and not only. The ROM company specializes in leading change management processes while applying integrated methodologies at the forefront of the new and developing knowledge in the field.

Definition A business analyst is the mediating factor between the organization and the IT department. His main role is to analyze the...

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Knowledge Directories for client service: not only call centers

Managing service organization knowledge such that junior employees deliver high-quality service.

A Knowledge directory is a solution intended for workers whose work is mainly characterized by providing service in 'real time', when the...

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Articles

2013

June

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