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2Know Newsletter

News

Managing service organization knowledge such that junior employees deliver high-quality service.

Knowledge Management in Call Centers

Knowledge management is possible and applicable in many fields. However, there are fields where both the necessity of knowledge...

Organizations should document significant knowledge to prevent loss, but extensive systems can overwhelm employees. Improving search literacy with tools, search tips, content organization, and expert consultations can help. Investing in these aids enhances efficiency, knowledge management, and employee empowerment.

Information Overload in Information Management

“Just as fat has replaced starvation as the nation's number one dietary concern, information overload has replaced scarcity as an...

Articles

Printed Version

2000

February

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