top of page
NEW ROM LOGO_FINAL_ENGLISH_Artboard 1 copy 11.png

1479 results found with an empty search

  • In Memoriam: Larry Prusak, A Luminary in Knowledge Management

    In Memoriam: Larry Prusak, A Luminary in Knowledge Management Previous Item Next Item As someone who lectures on Knowledge Management at multiple universities, I often jest that KM, a nascent discipline, can be encapsulated in a single historical lesson. Larry Prusak undeniably holds a pioneering role in this narrative, illuminating our understanding of KM and offering practical methods for its implementation within organizations. The 1995 seminal work, "The Knowledge-Creating Company," by Nonaka and Takeuchi, was inspirational yet lacked actionable tools for immediate implementation, focusing on the specificities of Japanese culture. It wasn't until 1998 that Larry Prusak and Thomas Davenport released "Working Knowledge," providing a wealth of answers to our lingering questions. To highlight a couple: To whom should the Knowledge Manager ideally report, and what are the merits of each option? How does data transition into information through the 'Five Cs' of Contextualization, Categorization, Calculation, Correction, and Condensation, and subsequently, how does this information become knowledge via the 'Four Cs' of Comparison, Consequences, Connections, and Conversations? Despite serving as an executive at IBM, then the leading IT firm, Prusak consistently emphasized that the key to KM lies in an organization's culture. Around 2003, Larry Prusak visited Israel, and local KM leaders, including myself, were invited to an intimate brunch in his honor. Expecting a towering figure, I was momentarily taken aback as a humble gentleman in a casual hat walked in. Yet, once he began speaking, he left us in awe. He was, without question, the intellectual patriarch of our field. My esteemed colleague Dr. Annie Green and I recently discussed speakers for our upcoming KMGN round table. She regretfully informed me that after speaking with Larry, he could not join due to illness. We were then unaware that it would be our final opportunity to learn from him, hosting him at such an event. In closing, Larry, your teachings have shaped us and tasked us with a significant responsibility. We are committed to picking up the mantle and leading the way in the evolution and advancement of this invaluable discipline for the greater good of society. Your legacy will live on through the work we continue to undertake. May you Rest in Peace.

  • Service Knowledge | ROM Global

    Service Knowledge To All Categories Reading time: 4 minutes 27/10/25 The Triangular Conflict in Managing Knowledge within Knowledge Services By: Shiri Atzmon Publication date: Reading time: 3 minutes 28/11/24 End Users in a Knowledge Management System: Customers or Partners? By: Nofar Levy Publication date: Reading time: 4 minutes 29/09/24 Embracing the Challenge: An Agile Approach to Knowledge Management System Migration in Service Centers By: Shiri Atzmon Publication date: Reading time: 4 minutes 02/08/24 Seamless Service: The Game-Changing Impact of Unified Knowledge Management By: Lior Cohen Publication date: Reading time: 2 minutes 31/10/23 The Knowledge Management System: An Essential Tool for Service Centers in Emergency Times By: Sagit Salmon Publication date: Reading time: 2 minutes 30/09/21 Re-aligning your service knowledge management system By: Sagit Salmon Publication date: Reading time: 3 minutes 31/03/20 Knowledge Management in a financial institution’s call center's database during times of crisis By: Rimona farkash baruch Publication date: Reading time: 2 minutes 31/12/19 Optimizing Knowledge items By: Meirav Barsadeh Publication date: Reading time: 2 minutes 30/06/19 On six minutes and Self service By: Sagit Salmon Publication date: Reading time: 2 minutes 31/07/18 Enhancing organizational literacy By: Tzvika Amit Publication date: Reading time: 2 minutes 31/03/18 Linguistic Simplification By: Rom Global Publication date: Reading time: 3 minutes 28/02/18 Headless CMS By: Rom Global Publication date: Reading time: 2 minutes 31/08/17 Immediate Knowledge By: Rona Feldman Publication date: Reading time: 3 minutes 30/11/16 Translating to customer language By: Dana Neuman- Rotem Publication date: Reading time: 3 minutes 31/10/15 Service Centers in crises and emergencies By: Dana Neuman- Rotem Publication date: Reading time: 3 minutes 31/05/14 The power to change: switching a Knowledge Management system By: Sagit Salmon Publication date: Reading time: 4 minutes 31/12/12 Knowledge Directories for client service: not only call centers By: Keren Harel Publication date: Reading time: 3 minutes 30/09/12 Converting a content community By: Sagit Salmon Publication date: Reading time: 3 minutes 30/04/12 Central and Distributional: forming information directory crews By: Sagit Salmon Publication date: Reading time: 3 minutes 30/09/11 Rethinking Knowledge Management for Technical Expertise By: Hagay Kalev Publication date: Load More

Search Results

bottom of page