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Content Processing


Conveyor belt with papers turning into documents beside gears. Text: "Content Processing." Blue tones, tech-theme background.

When building a knowledge repository, three main types of content items can be distinguished:

  1. Non-dedicated item - Information collected for purposes other than knowledge management, but can be used for the latter. Example: meeting summaries. These certainly constitute a layer in organizational memory, but their preservation is done out of habit, as a means of task tracking, or for any other reason.

  2. Dedicated unprocessed (or semi-processed) item - Content item collected for the knowledge repository but has not undergone a comprehensive processing procedure. Example: documenting information about meetings in a client database. The information is certainly collected, but no effort is invested in processing it (beyond collecting it). A content manager will typically approve it without changes and additions beyond adding keywords to facilitate use of the item.

  3. Dedicated processed content item - Content item collected for the repository and has undergone a comprehensive filtering/processing procedure (Cognition - recognition, followed by Codification - formalization). Example: organizational insights repository. The item accumulates following investigations or reaching important milestones in a project. It represents a product of experience and thinking. It represents the highest level of knowledge existing within the organization.


The tip focuses on dedicated processed content items. To decide whether and how to enter the items, they should be examined one by one using three tests:

  1. Innovation test - Ensure that the item does not represent banal and trivial information. Think about the item through the reader's eyes and ask whether something new is indeed learned here. Note: Sometimes a trivial item can be turned into an innovative one by adding unique circumstances or appropriate emphasis.

  2. Clarity test - Ensure that the item is clear and understandable to the reader and not just to the writer. The item should be built at the Highlight level as a concise and precise emphasis, while allowing for a deeper examination of details for those interested. Both levels—the concise and the in-depth—must be clear. This may seem trivial, but from experience, we often overlook it in routine work.

  3. Practicality test - Ensure that the item's content can indeed help the reader at a practical level. For example, if it's written in the repository that there are new immigrants who are unfamiliar with money and require instruction, this is impractical. If, on the other hand, a content item contains guidance or a simulation game for learning and understanding the concept of money, then the item is helpful to the reader and practical for use.


The described process is exhausting, and it's worthwhile to invest in it moderately only in the organization's critical knowledge centers.


However, in places where such a process is implemented, the chances of success increase considerably. Good luck!

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