Hedlund’s A Knowledge Management Model and the Organizational N-FORM Structure defines knowledge creation as movement across tacit and explicit knowledge levels, supported by a heterarchical organizational design. The book’s practical value lies in showing how N-FORM structures can strengthen innovation, horizontal collaboration, and adaptive knowledge development in dynamic environments. Most knowledge management enthusiasts have heard of NONAKA, one of the pioneers and leaders in knowledge...

The role of content experts is gaining increasing importance in organizations. Since the emergence of the first intranet solutions, this...