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2Know Newsletter

News

User experience (UX) focuses on the user's feelings when using a product or service.

Conversational UI

We usually associate Conversational UI to a system's visual and graphic aspects. While this is true, there are other properties which can...

Organizations should document significant knowledge to prevent loss, but extensive systems can overwhelm employees. Improving search literacy with tools, search tips, content organization, and expert consultations can help. Investing in these aids enhances efficiency, knowledge management, and employee empowerment.

Which KM technological system should I purchase for my organization?

This question is common among many clients, both newcomers to the field making their first steps in their organization's Knowledge...

Summaries of books from all over the world in the field of knowledge management.

TED's official guide to public speaking- Book Review

TED’s Official Guide to Public Speaking defines effective public speaking as the disciplined combination of idea, structure, connection, and delivery to change how audiences think or act. Its practical value lies in providing actionable techniques for crafting talks, improving persuasion, and delivering presentations with clarity, confidence, and impact. " TED's official guide to public speaking " is a book written by Chris Andersen, president, and chief curator of TED, who created the...

User experience (UX) focuses on the user's feelings when using a product or service.

Customer journeys

Although I've been involved in customer service since I was 14, I still love to provide and improve service. However, when asked in...

Articles

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